OPERATIONS SUPPORT ANALYST

Socket.dev; Naperville (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Paid parental leave

Paid time off

Paid holidays

Rent discounts

Professional development

Employee assistance program

Job summary

Banner Property Management, LLC is seeking an Operations Support Analyst to join our corporate operations team in Naperville, IL. This full-time, in-office role supports data analysis, reporting, budgeting, and process improvements across our multifamily portfolio.

You will develop dashboards, standardize data, and provide critical insights to leadership while collaborating across property management and corporate teams. A strong Excel/Sheets user with analytical acumen will thrive here.

Qualifications

• High school diploma or GED required.
• Proficiency in Office/Workspace suites with Excel focus.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Strong written, verbal, and presentation skills.
• Ability to manage multiple priorities with accuracy and deadlines.
• Collaborative across organizational levels.
• Ability to use AI tools for reporting and analysis.
• Valid driver’s license for occasional travel.

Responsibilities

• Compile and maintain portfolio data for financial and reporting use.
• Analyze rent, revenue, expenses and market data to spot trends.
• Support budgeting, forecasting and variance reporting.
• Research market submarkets and rental trends to aid portfolio strategy.
• Develop dashboards and automated reports to improve efficiency.
• Support business systems projects and data access initiatives.
• Review data and processes for accuracy and efficiency.
• Collaborate with teams to gather information and present findings.
• Assist with acquisitions, dispositions and transitions through data work.
• Contribute to special projects as assigned.

Skills

MS Office Suite

Google Workspace

Excel

Analytical skills

Problem-solving

Critical thinking

Organizational skills

Time management

Written & verbal communication

Presentation skills

Cross-functional collaboration

AI tools usage

Travel availability

Education

Bachelor’s degree in Business, Finance, Real Estate, Analytics, or related field

Tools

Property management systems

Financial systems

Business intelligence systems

Job description

Company:Banner Property Management, LLC
Location:Naperville, IL — Corporate Office
Schedule:Full-Time; Exempt; Monday–Friday; In-Office
Department:Operations & Support
Reports To:Director of Business Systems

Salary:$75,000 - $80,000 annually; Commensurate with experience; Annual performance-based bonus opportunity

Benefits:Health, dental, vision, and life insurance, short- and long-term disability, accident and critical illness coverage, 401(k) with company match, paid parental leave, PTO, paid holidays, rent discounts, professional development opportunities, employee assistance program, and more.

Requirements:

• High school diploma or GED.

• Strong proficiency in Microsoft Office Suite and/or Google Workspace, particularly Excel or Google Sheets.

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent organizational and time-management skills.

• Strong written, verbal, and presentation skills.

• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.

• Ability to work collaboratively with individuals at all levels of an organization.

• Ability to effectively utilize AI tools and models to support reporting, analysis, research, property management, and other business needs.

• Valid driver’s license and reliable transportation for occasional job-related travel.

Preferred:

• Bachelor’s degree in Business, Finance, Real Estate, Analytics, or a related field.

• 1–2 years of experience in multifamily property management, real estate, finance, business analytics, or another relevant analytical field.

• Experience working with property management, financial, or business intelligence systems.

Banner Property Management is a multifamily property management company providing management and operational support across a diverse portfolio of residential communities. Our Corporate Operations Team plays an important role in supporting property performance, business operations, and continuous improvement across our portfolio.

We are seeking anOperations Support Analystto join our team and bring strong analytical, organizational, and problem-solving skills to a role that touches many areas of the business.

What You’ll Do

The Operations Support Analyst provides analytical and operational support across Banner’s multifamily portfolio, with responsibilities spanning data analysis, reporting, pricing, market and rent trends, contract review, business systems, and portfolio performance.

This is an excellent opportunity for someone who enjoys working with data, identifying trends, solving problems, improving processes, and turning information into useful business insights.

Reporting to the Director of Business Systems, you will work closely with corporate leadership, property management leadership, and on-site teams to analyze information, identify opportunities, improve reporting and processes, and support both day-to-day operations and broader business initiatives.

Key responsibilities include:

• Compile, analyze, standardize, and maintain property- and portfolio-level data used for financial, performance, benchmarking, and historical reporting.

• Analyze rent, revenue, expenses, market conditions, and other performance data to identify trends, opportunities, variances, and areas for further review.

• Assist with budgeting, financial analysis, forecasting, and variance reporting for existing properties, newly acquired assets, and portfolio transitions.

• Research multifamily submarkets, competitive properties, rental rates, and market trends to support portfolio performance and business initiatives.

• Develop and maintain spreadsheets, dashboards, automated reports, forecasting tools, and other resources that improve reporting and operational efficiency.

• Support business systems projects, system testing, data analysis, and initiatives designed to improve access to and use of key business information.

• Review data and operational processes for accuracy, consistency, and efficiency and identify opportunities for improvement.

• Collaborate with corporate and property management teams to gather information, respond to reporting and analytical needs, and communicate findings to appropriate stakeholders.

• Support acquisitions, dispositions, portfolio transitions, new business opportunities, contract reviews, and other business initiatives through research, data analysis, reporting, and preparation of supporting materials.

• Assist with special projects and other responsibilities as assigned.

Why Join Us?

At Banner Property Management, you’ll be part of a team that values collaboration, continuous improvement, and finding better ways to serve our properties and residents. We offer the opportunity to work alongside experienced professionals across multiple areas of the business, gain exposure to a diverse multifamily portfolio, and contribute to projects that have a meaningful impact on our operations.

We believe in giving our team members opportunities to learn, take on new challenges, and grow their skills while being part of a supportive corporate environment.

Pre-Employment Requirements:Final candidates will be required to pass a background check and provide professional references.

Banner Property Management is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.