Operations Support

Arthur J. Gallagher & Co. (AJG); Phoenix (AZ); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach, local impact

Job summary

Arthur J. Gallagher & Co. (AJG) in Phoenix seeks an Operations Support professional to coordinate essential activities across departments, manage membership enrollment processes, and support events and vendor partnerships.

The role emphasizes strong organization, customer service, and cross-functional collaboration. Ideal candidates will oversee data handling, CRM and reporting tasks, and ensure all systems remain accurate.

Qualifications

• High School Diploma or equivalent required.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office applications and business systems.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Manage operational documents, records, and organizational resources.
• Coordinate annual open enrollment timelines and deliverables with members and vendor partners.
• Coordinate conferences, meetings, events, and special projects.
• Assist with the quote, proposal, and prospect management process for prospective groups.
• Maintain and update organizational websites, portals, and communication platforms.
• Support CRM administration, data management, and reporting activities.
• Assist with vendor coordination and operational processes.
• Ensure organizational systems, files, and information remain accurate, organized, and current.
• Collect, review, and organize census, claims, underwriting, and related business data.
• Maintain relationships with associations, strategic partners, and key stakeholders.
• Assist with marketing materials and prospect communications.
• Provide administrative and project support across departments as needed.
• Support member education, communication, and outreach initiatives.
• Maintain enrollment materials, member records, and benefit documentation.
• Assist members and participating groups with routine questions and service requests.
• Support the successful implementation of organizational initiatives and process improvements.

Skills

Organizational skills

Project coordination

Time management

Written and verbal communication

Microsoft Office

Independent work

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The Operations Support role is responsible for coordinating key operational activities across multiple departments. This position serves as a central point of coordination for member renewals, open enrollment activities, conferences and events, business development support, association relationships, system management, and ongoing operational administration. The role requires strong organizational skills, attention to detail, excellent customer service, and the ability to manage multiple projects simultaneously while delivering a positive experience for members, partners, and internal stakeholders.

How you'll make an impact

• Manage operational documents, records, and organizational resources.


• Coordinate annual open enrollment timelines and deliverables with members and vendor partners.


• Coordinate conferences, meetings, events, and special projects.


• Assist with the quote, proposal, and prospect management process for prospective groups.


• Maintain and update organizational websites, portals, and communication platforms.


• Support CRM administration, data management, and reporting activities.


• Assist with vendor coordination and operational processes.


• Ensure organizational systems, files, and information remain accurate, organized, and current.


• Collect, review, and organize census, claims, underwriting, and related business data.


• Maintain relationships with associations, strategic partners, and key stakeholders.


• Assist with marketing materials and prospect communications.


• Provide administrative and project support across departments as needed.


• Support member education, communication, and outreach initiatives.


• Maintain enrollment materials, member records, and benefit documentation.


• Assist members and participating groups with routine questions and service requests.


• Support the successful implementation of organizational initiatives and process improvements.

About You

• High school diploma or equivalent required.


• Previous experience in administrative support, operations, customer service, employee benefits, healthcare, insurance, or a related field is beneficial but not required.


• Strong organizational, project coordination, and time management skills.


• Excellent written and verbal communication abilities.


• Proficiency with Microsoft Office applications and business systems.


• Ability to manage multiple projects and competing priorities in a fast-paced environment.


• Strong attention to detail and commitment to accuracy.


• Ability to work independently and collaboratively within a team environment.


• Occasional travel may be required up to 10 - 15% annually.


• Ability to work hybrid model out of Phoenix, Arizona (2x On Site, 3x WFH).

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)