Operations Support

Loomis-; Oklahoma City (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Loomis- in Oklahoma City seeks a detail-oriented clerk to support ATM balancing, vault, and CMS processes. You will work with Operations, Vault, CMS, and LPM teams to identify issues and improve reporting accuracy.

This role emphasizes safety, accuracy, and timely compliance with ICOM and E‑cash procedures. The position involves extensive use of MS Office, Excel, and Sofi documentation, with an emphasis on data entry and communication across departments.

Qualifications

• High school graduate or equivalent.
• 2 years of relevant work experience.
• Proficient with MS Office including Excel.

Responsibilities

• Reconcile reports using spreadsheets provided by management and customers.
• Reconcile outages using CMS/Vault/Sofi paperwork.
• Minimize branch and area outages by coordinating with CMS Supervisor and Operations.
• Communicate with route personnel on ATM balancing.
• Manage ICOM processes and provide backup as necessary.
• Respond to incoming calls about balancing issues, outages, ICOM reporting, and E-cash compliance.
• Support vault audits and other branch-related tasks.

Skills

Team player

Communications

Data entry

Courteous and professional

Verbal and written instructions

Education

High school diploma or equivalent

Tools

MS Office

Excel

Job description

Job Overview

Communicate and work with allDepartments: Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues relating to ATM balancing, ATM shortages, Stamp balancing, Stamp shortages, EJ retrieval process, claims investigation, vault shortages, E-cash compliance, CMS out of balances. Also, will be responsible for proper reporting and administration of the ICOM functions in the branch. Safety compliance with JJ Safety Forklift Trainer Training New Hire for LTC, Driver Aware, DPAS and Road testing.

Pay: $23.00/hr.

Key Responsibilities

• Utilize spreadsheets provided bymanagement and customer to reconcile reports.


• Utilize CMS/Vault/Sofi paperwork toreconcile outages.


• Work directly with CMS Supervisor andOperations as directed to minimize branch and area exposure tooutages.


• Communicate and work directly with routepersonnel on ATMbalancing.


• Work effectively withdepartmental employeesto resolve and reconcile outages.


• Manage ICOM process and backup asnecessary.


• Handle incoming customer calls concerning the following:
  
  
  
  • Balancing issues
  
  
  • Outages
  
  
  • ICOM reporting
  
  
  • E-cash compliance
  
  
  • Vault audits – coin and currency
  
  
  • Other branches issues
  
  
  
  


• Understandbasic functions of Sofi to enable research of CIT items etc.


• Gloryutilization to investigate claims, customer inquiries, processingprocedures.


• ICOMfull understanding of ICOM and implications on balancing processes andtimely reporting.


• Perform any other duties or special projects asdeemed necessary by Management Staff.

Primary Qualifications

• High school graduate or equivalent.


• 2 years of relevant work experience.

Individual Skills & Competencies

• Ability to work well individually as well as being a team player with a positive attitude.


• Ability to identify and maintain confidential matters in all aspects of the business.


• Courteous and professional communications skills demonstrate good work ethics in a professional manner to fellow employees and customers.


• Ability to follow verbal and written instructions.


• Computer experience a must, proficient us of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.


• Strong data entry skills


• Accuracy and speed sufficient to meet the company policy for debriefing.

Working Conditions

• Climate controlled office environment.


• Requires extended time sitting at deskoperating computer, managing files, ATM service orders, ATM receipts, Sofipaperwork, CMS paperwork, vault paperwork and coin paperwork.


• Unrestricted wrist, hand and finger dexterity.


• Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs), sit, push and pull.


• Typical work scheduled Monday throughFriday and occasional weekend depending on volume and urgency of research.


• Position Attire:Company Uniform when on StreetResearch duties,or New hire Training in Company Vehicle.Can be Business causal, additionalinformation under Branch Dress Code Policy.