Operations Supervisor-Willow Grove Park Mall

Victoria's Secret; Willow Grove (PA); On-site; USD 52,000 - 70,000; Full time

Job summary

Victoria's Secret is seeking an Operations Supervisor to support store readiness and operational execution. This role reports to the Store Manager or Assistant Store Manager and regularly leads stock organization, replenishment, and back-of-house standards.

The position emphasizes coaching, compliance, and collaboration with cross-functional partners to ensure seamless store performance across varying store sizes and business complexity.

Qualifications

• Experience leading store-level operations and team performance.
• Track record of maintaining inventory accuracy and stock reliability.
• Ability to coach associates and leaders to meet standards.

Responsibilities

• Executes shipment, replenishment, and stock organization.
• Maintains back-of-house standards and inventory accuracy.
• Supports cleanliness, safety, and compliance.
• Identifies and escalates operational issues.
• Scope and level of responsibility may vary by store size; broader leadership in some locations.

Skills

Operations leadership

Inventory control

Staff coaching

Visual merchandising

Retail operations

Job description

A Victoria’s Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach through coaching, zoning, team selling, and personal selling
• Coaching & development of associates and leaders
• Executing Daily Work Force Management actions
• Maintaining visual merchandising standards
• Collaborating with cross-functional partners to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties as assigned