Operations Supervisor – Valet, Bell & Shuttle

SAFECO Parking & Protection; Napa (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

SafeCo is seeking a dynamic Operations Supervisor to oversee valet, bellman, and shuttle operations at a Napa, CA timeshare property. You will supervise daily staff, act as an extension of the manager, and optimize coverage while maintaining high guest service standards and safety protocols.

The role requires strong leadership, hospitality knowledge, and excellent communication, with the ability to handle high-volume operations and incident reporting as needed.

Qualifications

• 3–5 years of valet supervisor/management experience
• Computer proficiency with Microsoft 365, HRIS and benefits databases
• Project and team management/leadership experience
• Hospitality and timeshare business understanding
• Strong communication and organizational skills

Responsibilities

• Supervise daily valet/bell/shuttle staff and ensure professional, courteous service
• Act as extension of the manager to provide consistent representation of SafeCo
• Assign duties to optimize coverage during peak and off-peak hours
• Reinforce safety protocols and guest service standards
• Maintain traffic flow at the property entrance to minimize congestion
• Keep accurate records of vehicles, keys and tickets to prevent loss
• Address guest concerns or complaints promptly and professionally
• Operate shuttle in case of emergency
• Investigate security incidents and prepare detailed reports

Skills

Team leadership

Communication

Organization

MS 365

HRIS

Tools

HRIS systems

MS 365

Job description

SafeCo is seeking a dynamic, hands-on Assistant Manager to oversee valet/bellman/shuttle operations at one of our timeshare properties in Napa, CA. As Assistant Manager, you oversee aspects of valet, bellmen, shuttle, and security services for our hospitality clients—delivering seamless operations, ensuring employee and guest safety, and creating exceptional client experiences. This role is critical in optimizing operational procedures, cultivating a positive team culture and operating as an extension of the manager when applicable. The ideal candidate is growth-minded, detail-oriented, able to sell services effectively, and has a proven record of success in leading high-volume, valet, and hospitality driven environment(s).

Responsibilities

• Supervise daily valet/bell/shuttle staff, ensuring professional, courteous, and efficient service at all times.
• Act as an extension of the manager to provide consistent & reliable representation of Safeco.
• Assign duties to optimize coverage during peak and off-peak hours.
• Reinforce team members on proper vehicle handling, guest service standards, and safety protocols.
• Ensure all operations have flow of traffic at the property entrance to minimize congestion and maintain guest satisfaction.
• Ensure accurate recordkeeping of vehicles, keys, and tickets to prevent loss or mishandling.
• Address guest concerns or complaints promptly and professionally.
• Operate shuttle in event of emergency.
• Investigate security incidents, accidents, and policy violations, providing detailed reports as needed.

Eligibility Qualifications

• Must have 3 to 5 years of valet supervisor/management experience
• Computer proficiency and technical aptitude with the ability to use Microsoft 365 products, experience with HRIS and benefits databases.
• Project and team management/leadership skills and experience.
• Must be able to understand hospitality and timeshare business
• Proven ability to work effectively in a team environment with associates.
• Capable of effective planning and priority setting.
• Excellent communication and organization skills.
• Must have a valid Drivers License. Willing to obtain a (Class-B or Class-A)
• Must Be willing to obtain a (Passenger Endorsement)
• Must be able to work, day, nights, weekends and holidays.

Physical Requirements

• Ability to stand, walk, and move quickly for extended periods.
• Capability to lift to 25 lbs. when necessary.
• Comfortable working outdoors in varying weather conditions.

Additional Requirements

• Must obtain a valid (BSIS) guard card within a set number of days of employment
  • Reimbursement offered following obtainment

Source: Hospitality Online