Bell/Valet Attendant - Hotel Solea

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 21,000 - 28,000; Part time

Job summary

Grand Pacific Hotel Services LP offers a part-time valet/bell attendant role at Westin/Solea Carlsbad Resort & Spa in Carlsbad, CA. You will greet guests, assist with luggage and directions, and drive/park guest vehicles per hotel policy.

The position requires a valid driver's license, a clean driving record, and strong communication skills. Local driving within the resort area is common, with varied shifts and opportunities to provide excellent guest service.

Qualifications

• Must have a valid driver’s license and satisfactory driving record.
• Excellent verbal communication skills in English.
• Must be able to operate company vehicles and assist guests as needed.

Responsibilities

• Greet and assist guests, help with baggage, and supervise door and luggage attendants.
• Safely operate guest vehicles and manage parking operations on hotel property.
• Maintain shuttle and vehicle logs and assist with VIP guest services.
• Support lobby and bell area cleanliness and organization; assist with loading/unloading baggage.
• Attend trainings and uphold hotel policies and brand standards.

Skills

Driving

Verbal communication

Driving record

Education

High school diploma or equivalent

Job description

Overview

Job Location: Grand Pacific Hotel Services LP – Carlsbad, CA 92008

Position Type: Part Time | Salary Range: $16.90 hourly | Job Shift: Varied

Responsibilities

• Greet and welcome arriving guests; assist arriving and departing guests with baggage handling; supervise door and luggage attendants.
• Greet all arriving and departing guests; offer directions to conference attendees; escort guests to their rooms and assist with luggage; inform guests about accommodations, amenities, and hotel outlets.
• Safely operate guest vehicles and parking operations on hotel property; obey California traffic laws.
• Maintain accurate shuttle and vehicle logs.
• Promote Brand Loyalty Program and recognize club members upon arrival.
• Supervise luggage retrieval; ensure accuracy; store guest baggage upon request; assist with loading/unloading of baggage.
• Summon taxis upon request.
• Shuttle guests to Legoland and within five miles of the resort.
• Assist guests with boxes to conference center and other service requests that align with hotel/department procedures and applicable laws.
• Complete daily tasks for the maintenance and cleanliness of the Valet Stand, Driveway, Bell closet, Bell cart, Luggage Cart, Front Drive, and Lobby windows.
• Setup and refresh lobby water; maintain lobby cleanliness and organization.
• Ensure uniforms are clean and pressed.
• Maintain and order supplies within budgeted amounts.
• Ensure parking signage for Twenty/20 Grill is displayed as scheduled.
• Attend all scheduled trainings, departmental and hotel meetings; refer questions to the supervisor; promote a positive working environment; follow all handbook guidelines.

Supportive Functions

• Ascertain that all doors, including rear doors, are properly secured.
• Recommend securing valuables in the trunk or safety deposit boxes at the front desk.
• Assist guests with moving baggage in and out of vehicles as requested.

Qualifications – Knowledge, Skills and Abilities

• Must be able to speak and understand the primary language(s) used in the workplace.
• Excellent verbal communication skills.
• Must have satisfactory driving record.
• Company driver’s insurance requirements must be met, including criteria for driver eligibility and restrictions (see below).

Driver Eligibility Criteria (Representative)

• Maximum of 1 moving violation in the last three years with one at-fault accident; or up to 2 moving violations in the last 3 years with no at-fault accidents; or 2 at-fault accidents in the last 3 years with no moving violations.
• No speeding over 80 mph.
• Licensed for at least 3 years.
• Unacceptable: any alcohol/drug-related driving offense, BAC refusal, hit-and-run, homicide, license suspension, reckless driving, racing, school bus violations, controlled substances, or multiple vehicle damage claims in a year.
• For drivers under 25: no drivers under 21; 21–25 may be considered with conditions (no 15-passenger vans, clean MVR, valid license for at least 3 years).

Physical Demands

• Most tasks performed outdoors with variable weather; driving and in-and-out of vehicles is frequent.
• Stand or drive for extended periods; lift up to 60 lbs regularly; push/pull carts and equipment up to 250 lbs.
• Must be able to bend, stoop, squat, stretch; manual dexterity to operate equipment; good vision and hearing; continuous speaking and listening for guest interaction.

Qualifications – Education & Experience

• 2–4 years of prior hotel guest services experience.
• Clean driving record; ability to operate all passenger vehicles (standard and automatic).
• High school diploma or equivalent; minimum age 21.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per Westin/Solea Carlsbad standards.

Attendance

Regular attendance is essential. Irregular attendance or tardiness may result in disciplinary action up to termination. Upon employment, compliance with Westin/Solea Carlsbad Resort & Spa rules is required.

Notes

This job description is not an exclusive or exhaustive list of all job functions that may be required from time to time. Ownership: This opportunity is offered by Grand Pacific Hotel Services, L.P., owner and employer of all associates at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner, operator, or employer of associates at the resort and is not responsible for application data or employment matters.