Operations Supervisor- Tempe

Lakeland; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

The Lakeland operations team is seeking an experienced Operations Supervisor to oversee warehouse and distribution activities. You will lead a team, manage dispatching, and coordinate inventory control to meet customer expectations.

You will ensure safety protocols, deliver training, and implement process improvements while aligning daily activities with company standards and performance goals. This role requires strong leadership and practical know-how in retail logistics.

Qualifications

• Requires 3+ years in operations management or supervisory roles in retail or warehouse environments.
• Strong knowledge of safety regulations and emergency response procedures.
• Proficiency in WMS and dispatching software.
• Ability to lead and develop teams.

Responsibilities

• Supervise daily warehouse and distribution operations to ensure timely order fulfillment.
• Lead scheduling, training, performance evaluations, and conflict resolution.
• Oversee dispatching activities to optimize routes and schedules.
• Monitor inventory with WMS/PKMS and maintain accurate records.
• Enforce safety protocols and conduct safety training.
• Develop emergency response plans and coordinate improvements.
• Collaborate with cross-functional teams to implement best practices.
• Coach employees to improve productivity and engagement.

Skills

Team leadership

Operations management

Safety management

Communication

Education

Associate’s or Bachelor's degree in Business/Logistics or related field

High school diploma or equivalent

Tools

Warehouse Management System (WMS)

PKMS

Job description

About the Role:

The Operations Supervisor plays a critical role in ensuring the smooth and efficient functioning of retail operations within the warehouse and distribution environment. This position is responsible for overseeing daily operational activities, including dispatching, inventory management, and employee performance, to meet organizational goals and customer expectations. The supervisor will lead and develop a team, fostering a culture of safety, accountability, and continuous improvement. They will also coordinate emergency response efforts and implement safety training programs to maintain a secure workplace. Ultimately, the Operations Supervisor ensures that all operational processes align with company standards and contribute to overall business success.

Minimum Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Business, Logistics, or related field preferred.
• Minimum of 3 years of experience in operations management or supervisory roles within retail or warehouse environments.
• Proficiency in Warehouse Management Systems (WMS) and dispatching software.
• Strong knowledge of safety regulations and emergency response procedures.
• Demonstrated ability to lead and manage teams effectively.

Preferred Qualifications:

• Certification in Operations Management or Supply Chain Management.
• Experience with PKMS or similar inventory management platforms.
• Previous experience in retail trade industry operations.
• Advanced training in safety management and emergency response.
• Proven track record of implementing process improvements that enhance operational efficiency.

Responsibilities:

• Supervise and coordinate daily warehouse and distribution operations to ensure timely and accurate order fulfillment.
• Manage and lead a team of employees, including scheduling, training, performance evaluations, and conflict resolution.
• Oversee dispatching activities to optimize delivery routes and schedules, ensuring efficient resource utilization.
• Utilize Warehouse Management Systems (WMS) and PKMS to monitor inventory levels, track shipments, and maintain accurate records.
• Implement and enforce safety protocols and conduct regular safety training sessions to promote a safe working environment.
• Develop and execute emergency response plans to address operational disruptions or incidents promptly.
• Collaborate with cross-functional teams to identify process improvements and implement best practices.
• Monitor employee performance metrics and provide coaching to enhance productivity and engagement.

Skills:

The Operations Supervisor will apply operations management skills daily to coordinate complex workflows and ensure seamless warehouse and dispatch activities. Team management skills are essential for motivating staff, resolving conflicts, and fostering a collaborative work environment. Proficiency with Warehouse Management Systems and PKMS enables accurate tracking of inventory and efficient dispatching, which are critical for meeting delivery deadlines. Safety training and emergency response skills are utilized to maintain compliance with regulations and to prepare the team for potential incidents, ensuring workplace safety. Additionally, strong communication and problem-solving skills support continuous improvement initiatives and effective coordination across departments.