Operations Supervisor - TAS

Transdev; Houston (TX); On-site; USD 71,000 - 83,000; Full time

Benefits offered by this job

Two weeks vacation

Sick days 5

Holidays 6

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev in Houston seeks an Operations Supervisor to lead a team of operators and ensure safe, efficient delivery of client missions in a fast-paced environment. You will oversee dispatch, scheduling and field operations, drive safety culture, and coordinate with engineers and program managers to meet client expectations and performance metrics.

This role offers exposure to cutting-edge autonomous driving programs with opportunities to impact communities through safer, reliable mobility

Qualifications

• Must lead and develop hourly workforce.
• Ability to read and interpret policies, routes and rules.

Responsibilities

• Maintain high safety standards in all operations.
• Oversee dispatch, scheduling, and field operations.
• Coordinate with management, engineers, and clients.
• Respond to emergencies and investigate incidents.
• Lead meetings and communicate safety messages.
• Support payroll and personnel development.
• Ensure compliance with global process standards.

Skills

Safety leadership

Team supervision

Dispatch coordination

Strong communication

Education

High School Diploma or GED

Bachelor’s degree preferred

Engineering/Operations degree preferred

Tools

Reporting tools

Scheduling software

Job description

Overview:

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Supervisor is responsible for managing and overseeing the operations of the business unit; while acting as the Transdev liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client.

You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences.

Transdev shares the client’s commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.

Transdev is proud to offer:

• Competitive compensation package of minimum $70,720 – maximum $83,200

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
• The above listed benefits are the Corporate office policy. Benefits vary by location.

Key Responsibilities:

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle
• Operate with safety as the primary goal
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
• Public/Customer facing management and leadership of hourly workforceField work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
• Strategic planning and forecasting to meet client demands
• Remote workforce management, scheduling , and staffing to meet client requirements
• Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
• Assist team members with payroll, interpersonal issues, and career development
• Communicate announcements to the team and lead debriefs with safety messages at the forefront
• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
• Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation
• Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities
• Maintain high degree of confidentiality of all information
• Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing
• All other duties as required

Required Education and Experience:

• High School Diploma or GED
• Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams
• Degree in Engineering, Operations, or related field - preferred

Required Knowledge Skills and Abilities (KSAs):

• Proficiency with using a touchscreen smartphone (Android preferred by not required).
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details

  Physical Requirements:

  • Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear
  • Must be able to withstand working outdoors in inclement weather
  • Frequently required to sit
  • Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell
  • Occasionally required to lift up to 45 pounds
  • May work in extreme heat and cold, and in damp environment with moderate noise
  • Remaining work is accomplished standing and walking for up to 10 hours during shifts. May be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act

  Pre-Employment Requirements:

  • Must be 21 years old;
  • All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
  • Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
  • Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
  • Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
  • Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required
  • If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.

  Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, disability or other legally protected status, or any other classification protected by federal, state, or local law.

  The job duties, responsibilities, skills, and requirements listed in this job description are representative only and not an exhaustive list that an employee may be required to perform. Transdev reserves the right to revise this job description at any time.

  Job Category: Management

  Job Type: Full Time

  Req ID: 6132

  Pay Group: IVB

  Cost Center: 580

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

  Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

  Drug-free workplace

  If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

  California applicants: Please Click Here for CA Employee Privacy Policy.

  About Transdev

  Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

  Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.