Operations Supervisor (Shipping and Receiving)

MSI; Pooler (GA); On-site; USD 72,000 - 91,000; Full time

Benefits offered by this job

Referral bonuses

Paid Time Off

Medical, Dental, Vision Insurance

401(k) with company matching

Tuition Reimbursement

Job summary

MSI is seeking an Operations Supervisor for its warehouse operations. You will directly oversee non-slab operations, ensure accurate pick/pack, putaways, replenishments and outbound shipments, and guide a team of 15–30 associates.

The role requires 3–5 years of supervisory experience, with forklift and WMS familiarity, plus strong Excel and English communication skills. This full-time position offers growth opportunities and a comprehensive benefits package.

Qualifications

• Three to five years of supervisory experience
• Stand-up and sit-down forklift experience is a plus
• Intermediate Excel knowledge required
• Excellent English communication with all levels of the organization

Responsibilities

• Staff the shift to handle varied workload for 15–30 employees
• Maintain facility quality processes and uphold operating standards
• Ensure on-time shipping; coordinate receipts and shipments for accuracy
• Supervise shift Leads and frontline staff; hold them accountable
• Provide leadership, training, troubleshooting and guidance to the team
• Drive continuous improvement and operational efficiency
• Oversee facility/equipment upkeep and safety compliance
• Communicate with internal and external customers
• Conduct warehouse audits to ensure procedures meet compliance
• Other duties as assigned

Skills

Leadership

Excel

Data analysis

English communication

Customer service

Forklift experience

Education

High school diploma or equivalent

College degree

Tools

WMS

Tablets/iPad

Internal portal navigation

Job description

Summary:

The Operations Supervisor is directly responsible for the day to day supervision of the warehouse operation, leading, managing, and assigning the work for Non-Slab operation. Ensures the timely and accuracy of pick pack orders, material putaways, day time replenishments, and Outbound Shipments.

Work Hours:

Monday to Friday from 07:00 AM to 05:30 PM, 2 Saturday(s) a month from 07:00 AM to 12:00 PM

Seniority Level:

Mid-Senior Level

Employment Type:

Full-time

Compensation:

This hourly, non-exempt position pays from $25 to $28 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $71,800 and $90,700 annually, or more, depending on experience, overtime hours, and bonuses.

Duties and Responsibilities:

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Responsible for assuring all functions on the shift are properly staffed to execute varied work volume, manage flow of orders to the floor to optimize operation for approximately 15-30 employees.
• Maintain and manage facility quality process and upholding operating standards.
• Ensure on-time shipping performance; work closely with direct reports to ensure receipts and shipments meet quality and accuracy standards.
• Supervise realignment activities to ensure maximum optimization of the facilities staffing.
• Manage operational efficiencies to ensure continuous improvement activities support goals.
• Provide direct supervision to the shift Leads and front line associates. Hold them accountable for their performance and the performance of their teams.
• Provide Leadership, training, trouble shooting, mitigation to issues, and guidance to team.
• Continuously work towards increasing the leadership capability of the team and drives professional growth and development.
• Responsible for all facility/equipment up keep, maintenance, and supplies.
• Responsible for maintaining a safe working environment and overseeing safety compliance.
• Provides critical communication to internal and external customers.
• Performs frequent warehouse audits to ensure work procedures and functions meet compliance.
• Other duties and responsibilities as assigned by the organization.

Eligibility and Requirements:

Additionally the candidate must meet the following Education and/or Experience requirements:

• High school diploma or equivalent required.
• College degree is a plus.
• Three (3) to five (5) years of supervisory experience.
• Sit-down and stand-up forklift experience is a plus.
• Able to use tablets (iPad), WMS, and navigate internal portal.
• Intermediate level of Microsoft Excel knowledge.
• Strong leadership skills with the ability to coach, mentor, analyze data, and develop effective solutions.
• Excellent oral and written communication skills in English with all levels of the organization.
• Provide high levels of customer service to both internal and external customers.
• Good organizational skills across all aspects of operations.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70 pounds. Specific vision abilities required by this job include close vision.
• This is a safety-sensitive position.

Benefits:

MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI:

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Awards:

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

Equal Opportunity Statement:

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.