Operations Supervisor – Service & Quality

Aramark; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

Aramark is seeking an Hourly Supervisor to improve profitability of Operations while ensuring the highest level of customer service, safety, sanitation, quality, and consistency. The role focuses on driving sales and controlling costs through effective staffing, adherence to standards, and ongoing training of staff.

The supervisor will monitor labor and production costs, audit service and quality, and implement strategies to achieve customer satisfaction.

Qualifications

• 3-5 years of relevant experience.
• Current certifications as needed.

Responsibilities

• Controls the labor costs by supervising daily staffing levels as needed while driving efficiency from all staff.
• Retains control of production costs, supply costs, and inventory by adhering to all standards of operation.
• Audits service and quality on a regular basis.
• Adheres to all standards and established tracking procedures daily.
• Develops and implements strategies to achieve customer satisfaction goals.
• Supervises teamwork and service on a regular basis.
• Supervises day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures.
• Supports and implements training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
• Assists in annual employee reviews and supervises interim performance issues.
• Supervisor accurate adherence to Aramark's time and attendance procedures.
• Ensure staffing level consistent with established guidelines and make daily adjustments based on business needs.
• All employees to be trained according to company standards for safety, health, and sanitation procedure

Skills

Customer service

Staff supervision

Cost control

Job description

Aramark is seeking an Hourly Supervisor to improve profitability of Operations while ensuring the highest level of customer service, safety, sanitation, quality, and consistency. The role focuses on driving sales and controlling costs through effective staffing, adherence to standards, and ongoing training of staff.

The supervisor will monitor labor and production costs, audit service and quality, and implement strategies to achieve customer satisfaction.