Operations Supervisor - Sacramento

ICES: Data, Discovery, Better Health; North Highlands (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Career growth opportunities

Supportive team environment

Mileage reimbursement

Travel reimbursement

Training and development

Job summary

Accurate Courier Services is seeking a results-driven supervisor to lead a team of medical couriers delivering time-sensitive materials to hospitals, labs, and pharmacies across Northern California.

You will recruit, train, and coach staff, resolve service issues in real time, and ensure routes, schedules, and equipment meet safety and quality standards while delivering exceptional customer service daily.

Qualifications

• Minimum of 3 years of supervisory or leadership experience in logistics, transportation, healthcare operations, distribution, or a related field.
• Experience leading teams in a fast-paced operational environment.
• Strong problem-solving and decision-making skills with the ability to remain calm under pressure.
• Working knowledge of the Northern California service area, including San Jose, the East Bay, and the Peninsula.
• Flexibility to work varying schedules, including early mornings, evenings, weekends, or holidays based on business needs.
• Ability to travel throughout the service area and drive extended distances when necessary.
• High school diploma or equivalent required; college coursework or vocational education is a plus.
• Valid California driver's license with an acceptable driving record.
• Reliable personal vehicle with current registration and proof of insurance.
• Comfortable using smartphones, GPS navigation, Microsoft Office, and mobile workforce applications.
• Bilingual in English and Spanish.

Responsibilities

• Supervise and support a team of employee medical couriers performing scheduled routes and time-sensitive on-demand deliveries.
• Recruit, interview, onboard, train, and coach new team members.
• Provide real-time operational support by resolving service issues and assisting drivers throughout the day.
• Audit routes, schedules, and procedures to ensure service excellence, efficiency, and compliance.
• Manage company equipment and supplies, including phones, ID badges, delivery bags, and temperature-control materials.
• Review timesheets, productivity, service metrics, and customer feedback to improve performance.
• Partner with Dispatch and Operations leadership to identify opportunities for continuous improvement.
• Build positive relationships with healthcare customers while maintaining exceptional service standards.
• Foster a culture centered on safety, accountability, teamwork, and customer service.

Skills

Team leadership

Logistics operations

Problem-solving

Communication

Education

High school diploma or equivalent

College coursework or vocational education is a plus

Tools

Microsoft Office

GPS navigation

Mobile workforce applications

Job description

Lead a Team That Helps Save Lives

Every delivery matters.

At Accurate Courier Services, we don't simply transport packages—we ensure hospitals, laboratories, pharmacies, and healthcare providers receive the critical medical materials they need to care for patients.

Job Details

Pay

$70,000 to $74,500 per year

Job Type

Full Time

Schedule

• Monday through Friday
• Weekends as needed
• On call as required to support 24/7 operations

Benefits

• Health insurance
• Paid time off
• Paid holidays
• Career growth opportunities
• Supportive team environment

What You’ll Do

• Supervise and support a team of employee medical couriers performing scheduled routes and time-sensitive on-demand deliveries.
• Recruit, interview, onboard, train, and coach new team members.
• Provide real-time operational support by resolving service issues and assisting drivers throughout the day.
• Audit routes, schedules, and procedures to ensure service excellence, efficiency, and compliance.
• Manage company equipment and supplies, including phones, ID badges, delivery bags, and temperature-control materials.
• Review timesheets, productivity, service metrics, and customer feedback to improve performance.
• Partner with Dispatch and Operations leadership to identify opportunities for continuous improvement.
• Build positive relationships with healthcare customers while maintaining exceptional service standards.
• Foster a culture centered on safety, accountability, teamwork, and customer service.

Qualifications

• Minimum of 3 years of supervisory or leadership experience in logistics, transportation, healthcare operations, distribution, or a related field.
• Experience leading teams in a fast-paced operational environment.
• Strong problem-solving and decision-making skills with the ability to remain calm under pressure.
• Working knowledge of the Northern California service area, including San Jose, the East Bay, and the Peninsula.
• Flexibility to work varying schedules, including early mornings, evenings, weekends, or holidays based on business needs.
• Ability to travel throughout the service area and drive extended distances when necessary.
• High school diploma or equivalent required; college coursework or vocational education is a plus.
• Valid California driver's license with an acceptable driving record.
• Reliable personal vehicle with current registration and proof of insurance.
• Comfortable using smartphones, GPS navigation, Microsoft Office, and mobile workforce applications.
• Bilingual in English and Spanish.

Physical Requirements

This position combines office, field, and driving responsibilities.

The successful candidate must be able to:

• Walk and stand for extended periods.
• Bend, squat, kneel, and reach as needed.
• Frequently lift and carry up to 40 pounds.
• Navigate loading docks, stairways, and healthcare facilities.
• Work indoors and outdoors in varying weather conditions.
• Drive throughout Northern California for extended periods.

Compensation and Benefits

• Competitive salary based on experience.
• Performance based bonus opportunities.
• Health insurance.
• Paid time off and paid holidays.
• Mileage and travel reimbursement.
• Company provided training and professional development.
• Opportunities for advancement within a growing healthcare logistics company.

Why Accurate Courier Services?

At Accurate Courier Services, every delivery matters because every delivery impacts a patient. We believe great service starts with great people, and we invest in our team through training, support, and opportunities for growth.
If you’re looking for a career where your leadership makes a meaningful difference every day, we’d love to meet you.