Operations Supervisor - Bay Area - Bilingual (English-Spanish)

ICES: Data, Discovery, Better Health; San Jose (CA); On-site; USD 72,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Career growth opportunities

Mileage reimbursement

Training and development

Job summary

Accurate Courier Services seeks a seasoned supervisor to lead a team of medical couriers across Northern California, coordinating routes and time-sensitive on-demand deliveries. You will recruit, onboard, train, and coach staff while providing real-time support to drivers and resolving service issues throughout the day.

You must have 3+ years of supervisory experience in logistics/healthcare operations, be fluent in English and Spanish, and willing to travel within the service area.

Qualifications

• Minimum 3 years supervisory or leadership experience in logistics, transportation, healthcare operations, distribution, or a related field.
• Experience leading teams in a fast-paced operational environment.
• Strong problem-solving and decision-making skills with the ability to remain calm under pressure.
• Working knowledge of the Northern California service area, including San Jose, the East Bay, and the Peninsula.
• Flexibility to work varying schedules, including early mornings, evenings, weekends, or holidays based on business needs.

Responsibilities

• Supervise and support a team of employee medical couriers performing scheduled routes and time-sensitive on-demand deliveries.
• Recruit, interview, onboard, train, and coach new team members.
• Provide real-time operational support by resolving service issues and assisting drivers throughout the day.
• Audit routes, schedules, and procedures to ensure service excellence, efficiency, and compliance.
• Manage company equipment and supplies, including phones, ID badges, delivery bags, and temperature-control materials.
• Review timesheets, productivity, service metrics, and customer feedback to improve performance.
• Partner with Dispatch and Operations leadership to identify opportunities for continuous improvement.
• Build positive relationships with healthcare customers while maintaining exceptional service standards.
• Foster a culture centered on safety, accountability, teamwork, and customer service.

Skills

Leadership experience

Problem-solving

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

GPS navigation

Microsoft Office

Job description

Job Details

Pay

$72,000 to $79,000 per year

Job Type

Full Time

Schedule

• Monday through Friday
• Weekends as needed
• On call as required to support 24/7 operations

Benefits

• Health insurance
• Paid time off
• Paid holidays
• Career growth opportunities
• Supportive team environment

What You’ll Do

• Supervise and support a team of employee medical couriers performing scheduled routes and time-sensitive on-demand deliveries.
• Recruit, interview, onboard, train, and coach new team members.
• Provide real-time operational support by resolving service issues and assisting drivers throughout the day.
• Audit routes, schedules, and procedures to ensure service excellence, efficiency, and compliance.
• Manage company equipment and supplies, including phones, ID badges, delivery bags, and temperature-control materials.
• Review timesheets, productivity, service metrics, and customer feedback to improve performance.
• Partner with Dispatch and Operations leadership to identify opportunities for continuous improvement.
• Build positive relationships with healthcare customers while maintaining exceptional service standards.
• Foster a culture centered on safety, accountability, teamwork, and customer service.

Qualifications

• Minimum of 3 years of supervisory or leadership experience in logistics, transportation, healthcare operations, distribution, or a related field.
• Experience leading teams in a fast-paced operational environment.
• Strong problem-solving and decision-making skills with the ability to remain calm under pressure.
• Working knowledge of the Northern California service area, including San Jose, the East Bay, and the Peninsula.
• Flexibility to work varying schedules, including early mornings, evenings, weekends, or holidays based on business needs.
• Ability to travel throughout the service area and drive extended distances when necessary.
• High school diploma or equivalent required; college coursework or vocational education is a plus.
• Valid California driver's license with an acceptable driving record.
• Reliable personal vehicle with current registration and proof of insurance.
• Comfortable using smartphones, GPS navigation, Microsoft Office, and mobile workforce applications.
• Bilingual in English and Spanish.

Physical Requirements

This position combines office, field, and driving responsibilities.

The successful candidate must be able to:

• Walk and stand for extended periods.
• Bend, squat, kneel, and reach as needed.
• Frequently lift and carry up to 40 pounds.
• Navigate loading docks, stairways, and healthcare facilities.
• Work indoors and outdoors in varying weather conditions.
• Drive throughout Northern California for extended periods.

Compensation and Benefits

• Competitive salary based on experience.
• Performance based bonus opportunities.
• Health insurance.
• Paid time off and paid holidays.
• Mileage and travel reimbursement.
• Company provided training and professional development.
• Opportunities for advancement within a growing healthcare logistics company.

Why Accurate Courier Services?

At Accurate Courier Services, every delivery matters because every delivery impacts a patient. We believe great service starts with great people, and we invest in our team through training, support, and opportunities for growth.
If you're looking for a career where your leadership makes a meaningful difference every day, we'd love to meet you.