Regional Operations Manager (Pennsylvania)

Real Fruit Bubble Tea; Cherry Hill Township (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Real Fruit Bubble Tea in the United States seeks a Regional Manager to oversee day-to-day operations, sales, food and labor across multiple locations, reporting to the Operations Manager.

The role requires 5+ years in restaurant operations, 2+ years multi-unit management, willingness to travel 100%, strong English communication, hands-on leadership, and in-store execution across the Pennsylvania region. Salary starts from USD 90,000+.

Qualifications

• 5+ years of managerial experience within food & beverage.
• 2+ years of multi-unit restaurant management.
• Willingness to travel 100%.
• Excellent English communication skills, both written and spoken.
• Demonstrated ability to lead in-store operations and drive customer service.

Responsibilities

• Oversee day-to-day operations across multiple locations.
• Direct sales, marketing, and customer service initiatives.
• Train, supervise, and evaluate store managers and staff.
• Ensure adherence to policies, food safety, and quality standards.
• Travel throughout the Pennsylvania region as required.

Skills

Managerial experience

Multi-unit management

Willing to travel

English proficiency

Customer service

Communication skills

Hands-on leadership

In-store operations

Job description

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have over 140+ locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from regional manager to operations and beyond! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Position Description

Reporting to the Operations Manager and above, the Regional Manager will be in charge on a certain region or district operating in the day-to-day responsibilities with regards to operations, sales, food and labour and other aspect of the business as the direct report instructs.

Duties and Responsibilities

• Maintain frequent and uninterrupted communication with the Chief Operation Manager, and ensure that daily operational guidelines of the multi-locations are followed.
• Measure and provide counsel on improving operational performances.
• Supervise regular management performance of multi-locations and evaluate them routinely for growth and improvement.
• Train, supervise and discipline co-workers of multi-locations on procedures and provide ongoing feedback for improvement.
• Help develop policies and procedures to ensure the achievement of goals, including but not limited to excellence of customer services, facility cleanliness, and maintenance of daily practice.
• Ensure that operational and training standards of multi-locations are consistently enforced and executed by co-workers.
• Direct sales and marketing for all regional stores, while assisting in the design, development and application of aggressive marketing and sales strategies.
• Performing work in store is required.
• Attitude: proven entrepreneur spirit of working "on-floor" spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers
• Results-Oriented: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals
• Communication: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications
• Teamwork/Collaboration: effectively develops healthy relationships with co-workers and encourages idea-sharing that assists in accomplishing goals
• Initiative: proactively seeking opportunities to work outside of job scope to assist various business departments and demonstrates the ability to always go beyond what is required to achieve goals
• Personal Adaptability: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business

Expectation of Successful Candidate

• 5+ years of managerial experience within the food & beverage industry
• 2+ years of multi-unit managerial experience within the food & beverage industry
• Comfortable with working 6 days a week
• Language proficiency in English, with strong oral and written communication skills, ability to speak other languages is a strong asset
• Strong multitasking skills and the ability to perform tasks effectively under pressure
• Exceptional customer service skills and demonstrate strong communication and high level of organizational capabilities
• Ability to implement RFBT's policies and procedures effectively
• Must have your own vehicle, and must travel all over the Pennsylvania region
• Must be hands-on and work in store operations

Experience:

• Restaurant Operations: 5 years (preferred)
• Multi-unit Restaurant Manager: 2 years (preferred)

Willingness to travel:

• 100%

Salary: Starting From USD $90,000+

We’re committed to being transparent and fair about pay. The salary range provided is a guideline and not a guaranteed offer. Final compensation is determined based on responsibilities of the role, market data, internal equity, and individual factors including experience, skills, and location.