Operations Supervisor, Outbound

Riverstone Logistics; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Riverstone Logistics is looking for an Operations Supervisor Outbound to oversee daily warehouse outbound activities, route monitoring, and carrier communications.

The role blends hands-on floor work with office duties to ensure client expectations are met, compliance is maintained, and timely deliveries are scheduled.

Qualifications

• High School Diploma or GED required.
• Strong people and operations supervisory skills.
• Experience with Microsoft Office products (Excel, Teams).
• Excellent verbal and written communications skills.
• Excellent interpersonal skills.
• Excellent customer service skills including conflict resolution.
• Ability to adapt to changes in a fast paced environment.
• Ability to embrace new technology.
• Operations or final mile delivery experience preferred.

Responsibilities

• Oversee day-to-day delivery operations including monitoring of delivery activity and motor carrier needs and client service.
• Lead and participate in active route monitoring daily.
• Assist Outbound Manager and GM with morning stand ups and daily carrier communications.
• Assist Outbound Manager and GM in processing carrier settlements.
• Recruiting and onboarding of motor carriers.
• Ensure clients are contacted regarding delivery timeframes and delays.
• Assist with audits and ensure returns processes align with client requirements.
• Ensure timely reporting of loadouts and carrier compliance.
• Serve as main contact for escalations from the client.
• Schedule orders and notify customers of next-day delivery time windows.
• Maintain professional relationships with location management, peers, carriers, clients and other departments.
• Process and monitor claims through the client portal.
• Identify and escalate motor carrier compliance discrepancies.
• Perform other duties as assigned.

Skills

People leadership

Operations supervision

MS Office

Communication

Customer service

Adaptability

Final mile

Education

High School Diploma

Tools

Excel

Microsoft Teams

Job description

Company Overview

Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile middle mile warehousing fulfillment and storage solutions through a nationally integrated platform Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States We are a purpose driven company We exist to use our God given talents and opportunities to love our neighbors serve our communities and improve our industry That purpose shapes how we lead our teams how we partner with our customers and how we take ownership of every delivery Our people who we call Extra Milers bring genuine integrity and care to every mile If you lead well communicate with clarity and want your work to mean something we want to meet you If youre looking for a place where people genuinely matter youve found it

Position Summary

The Operations Supervisor Outbound is responsible for overseeing all aspects of the outbound functions within a warehouse The supervisor will help lead daily operations related to motor carrier compliance route planning and monitoring and customerclient service This position requires a proactive and hands on approach with time spent both on the warehouse floor and in the office

Competencies

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Conflict Resolution
• Functional Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Decision Quality
• Informing
• Composure
• Listening

Essential Duties and Responsibilities

• Oversee day to day delivery operations including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
• Lead and participate in active route monitoring daily
• Assist Outbound Manager and GM with morning stand up and daily carrier communications
• Assist Outbound Manager and GM in the processing of carrier settlements
• Assisting Outbound Manager with recruiting and onboarding of motor carriers
• Ensure that all client customers are contacted regarding delivery timeframes delays and any other pertinent information as it relates to their deliveries
• Assist with audits and ensure returns processes align with RLX and client specific requirements
• Ensure timely reporting of loadoutreturns compliance as well as motor carrier compliance within client standards and the agreed upon communication mechanism
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Maintain professional working relationships with location management peers motor carriers client employees and other department managers and holds their team to the same standards
• Process and monitor claims through the client portal
• Identify and escalation process discrepancies including motor carrier compliance concerns
• Perform other duties as assigned may vary based on client requirements

Minimum Qualifications

• High School DiplomaGED or equivalent required
• Strong people and operations supervisory skills
• Experience utilizing Microsoft Office products Excel Teams etc
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills including conflict resolution
• Ability to adapt to changes in a fast paced environment
• Ability to embrace new technology
• Operations or final mile delivery experience preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly required to remain stationary for long periods of time work in a standing position and to communicate effectively with coworkers and outside stakeholders in person on the telephone and via email and other computer related messaging The employee is occasionally required to maneuver about the work area and movemanipulate various objects This position may require extended work hours and travel Note This job description in no way states or implies that these are the only duties to be performed by the employees incumbent in this position Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others The requirements listed in this document are the minimum levels of knowledge skills or abilities This document does not create an employment contract implied or otherwise other than an at will relationship Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability Riverstone Logistics also complies with the Immigration Reform & Control Act and E Verify so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request