Operations Coordinator, Load Out

Riverstone Logistics; Knightdale (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Riverstone Logistics is seeking an Operations Coordinator in Knightdale, NC to support routing, dispatching, and daily client delivery objectives. The role focuses on monitoring motor carrier performance, troubleshooting delivery issues, and assisting the distribution site from the office and warehouse.

You will work closely with customer care and location management to maximize site performance, maintain service levels, and ensure timely communication across teams.

Qualifications

• High School Diploma/GED or equivalent required.
• Strong people and operational management skills.
• Experience using Microsoft Office products (Excel, Teams, etc.).
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Customer service skills including conflict resolution.
• Able to adapt in a fast-paced environment.
• Routing, scheduling, and checking delivery status.
• Ability to embrace new technology.

Responsibilities

• Facilitate day-to-day delivery operations and monitor loadout and carrier needs.
• Oversee loadout to ensure proper handling and secure loading.
• Report loadout and motor carrier compliance timely.
• Maintain professional relationships with management, carriers, and clients.
• Support distribution center with audits and process improvements.
• Use client routing software for delivery planning.
• Coordinate with other departments on updates and meetings.
• Monitor routes and reschedule with carriers as needed.
• Handle returns via client portals and move inventory safely with equipment.
• Serve as contact for client escalations and notify customers of time windows.

Skills

People management

Operational management

Excel

MS Teams

Verbal & written communication

Interpersonal skills

Customer service & conflict resolution

Routing & scheduling

Technology adoption

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Teams

Microsoft Office

Job description

Company Overview

Company Overview Riverstone Logistics RLX is committed to being an honest reliable dependable freight forwarding partner Every day we are focused on fulfilling our Purpose of using our God given talents and opportunities to love our neighbors serve our communities and improve our industry RLX provides final mile deliveries through dedicated and network models for various clients across the United States We love working with new clients that are looking to enhance our customer experience through final mile deliveries Headquartered in Charlotte North Carolina RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States

Position Summary

The Operations Coordinator will assist in the day to day functions of routing dispatching and other client delivery objectives at a specific profit center This position will monitor motor carrier performance and provide feedback to motor carriers and location management In addition this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner This position will spend most of their time in the office or warehouse helping to maximize the performance of the site

Competencies

Ethics & ValuesProblem SolvingCustomer FocusDrive for ResultsConflict ResolutionFunctionalTechnical SkillsManaging & Measuring WorkTimely Decision MakingOrganizingComposureLearning on the FlyInterpersonal Savvy

Essential Duties and Responsibilities

• Facilitate day to day delivery operations including the monitoring of morning loadout delivery activity evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
• Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage
• Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed upon communication mechanism
• Maintain professional working relationships with location management peers motor carriers client employees and other department managers and personnel
• Provide operational support to the distribution center team as needed including assisting with audits and process improvements
• Utilize client specific routing software
• Communicate with other departments on updates meetings and other as needed
• Perform route monitoring utilizing client specific software
• Check in reschedules that are brought back by motor carriers
• Process returns through the clients portal at participating locations
• Move inventory safely using material handling equipment as needed
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Performing other duties as assigned may vary based on client requirements

Minimum Qualifications Knowledge Skills and Abilities

• High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Experience utilizing Microsoft Office products Excel Teams etc
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills including conflict resolution
• Ability to adapt to changes in a fast paced environment
• Routing scheduling and checking on delivery status
• Ability to embrace new technology

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly required to remain stationary for long periods of time work in a standing position and to communicate effectively with coworkers and outside stakeholders in person on the telephone and via email and other computer related messaging The employee is occasionally required to maneuver about the work area and movemanipulate various objects This position may require extended work hours and travel Note This job description in no way states or implies that these are the only duties to be performed by the employees incumbent in this position Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others The requirements listed in this document are the minimum levels of knowledge skills or abilities This document does not create an employment contract implied or otherwise other than an at will relationship Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability Riverstone Logistics also complies with the Immigration Reform & Control Act and E Verify so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request