Operations Supervisor

ACTS Aviation Security, Inc.; Orlando (FL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401K with company matching

Paid vacation & holidays

Job summary

ACTS-Aviation Security Inc. is seeking an Operations Supervisor at the Orlando International Airport in Orlando, FL. The role oversees daily operations, coordinates Security Agents, and maintains strict compliance with airline and TSA requirements.

Must be able to lead, train, and mentor staff, manage schedules, and report activities to management. Competitive benefits include medical, dental, vision, 401K matching, and paid vacation/holidays.

Qualifications

• Experience in security operations and supervisor responsibilities.
• Ability to schedule personnel and ensure proper coverage.
• Strong communication with airline customers, TSA, and authorities.
• Carrying out routine audits of employee performance and records.
• Providing training and onboarding for security staff.

Responsibilities

• Provide support to ACTS Leads and Security Agents.
• Schedule and assign Security Agents for coverage.
• Serve as liaison with Local Airline Customers, Host Catering units, TSA.
• Maintain security records as required by authorities.
• Conduct regular audits of employee performance and compliance.
• Recruit, hire, and retain qualified Security Agents with HR.
• Discipline agents as necessary.
• Ensure compliance with bargaining agreement and procedures.

Skills

Security supervision

Scheduling

Liaison with customers

Audits

Training & orientation

Job description

Join a Global Leader in Aviation Security!

Medical, dental & vision insurance available! 401K with company matching! Paid vacation & holidays!

ACTS-Aviation Security Inc. has an immediate opening for an Operations Supervisor at the Orlando International Airport in Orlando, FL

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

Salary Range: 45,000-50,000

Essential Duties and Responsibilities:

• Service Supervisors provide support to ACTS Leads and Security Agents in the daily activities established by the customer’s requirements.
• Performs or assists in scheduling and assigning the Security Agents to ensure proper coverage and relief for the ACTS-Aviation Security operation.
• Serves as a liaison for the Local Airline Customers, Host Catering units, and TSA or other Government Authorities.
• Ensures and maintains all security related records as indicated by the local Airline Customers, TSA and other Government Authorities.
• Performs regularly scheduled documented audits of employee work performance, including video reviews, according to ACTS-Aviation Security policies.
• Ensures that all Government, Customer, Airlines, and local requirements are met.
• Reports all daily, weekly, monthly activities to the appropriate member of management.
• Conducts and ensures that all training and orientation are provided to employees.
• Works with Regional HR Manager to recruit, hire and retain highest quality Security Agents.
• Disciplines Agents as necessary.
• Maintains all provisions, regulations, procedures and processes in current collective bargaining agreement.
• Performs all other duties as assigned by ACTS-Aviation Security management.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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