Operations Supervisor – New East Coast Mail-In Facility

Ridwell, Inc.; Harrisburg (Dauphin County); On-site; USD 45,000 - 55,000; Full time

Job summary

Ridwell, Inc. is expanding its operations with a hands-on Supervisor to establish and manage the Harrisburg mail-in operation. You will coordinate warehouse setup, equipment delivery, and process implementation to ensure a smooth launch and reliable workflow.

The role requires warehouse/fulfillment or logistics experience, strong organization, and a proactive approach to scale as Ridwell grows on the East Coast. This is a full-time onsite position in Harrisburg, PA.

Qualifications

• Experience in warehouse operations, fulfillment, logistics, or a related operational role.
• Experience leading day-to-day operations, implementing processes, and improving workflows.
• Strong organizational and problem-solving skills, with the ability to manage competing priorities and keep operations running smoothly.
• Comfort with ambiguity, a strong sense of ownership, and a hands-on approach, with the ability to take initiative, adapt to changing needs, and pitch in wherever needed, especially during the launch of a new operation.
• Curiosity and a growth mindset, viewing day-to-day activities as opportunities to learn, improve, and find better ways of working.
• Experience training, supporting, or managing team members, with the ability to provide clear direction and set expectations.
• Strong communication and collaboration skills, with the ability to work effectively with leadership and cross-functional partners.
• Ability to build, refine, and improve processes as operational needs and volume evolve.
• Must be 21 years or older with a valid driver’s license for at least 3 years.

Responsibilities

• Launch and establish operations: Lead the initial setup and launch of Ridwell’s mail-in operation in Harrisburg, Pennsylvania, by coordinating warehouse setup, including supply and equipment delivery and installation, and ensuring operational readiness.
• Implement and improve processes: Put established workflows into practice, identify efficiency improvements, and help refine day-to-day operations.
• Oversee mail-in processing: Manage the receipt, sorting, and preparation of incoming materials for transport to recycling and reuse partners.
• Coordinate logistics: Support the movement and handling of materials, including incoming shipments and outbound transport to partners.
• Maintain operational standards: Keep the facility organized and ensure materials are handled accurately and efficiently.
• Hire and support a warehouse associate: Hire, train, and manage a founding Warehouse Associate, providing day-to-day direction and leadership.
• Support future growth: Help build a strong operational foundation that can scale with increasing mail-in volume and Ridwell's expanding overall East Coast presence.

Skills

Warehouse operations

Leadership

Logistics coordination

Problem solving

Communication

Job description

Ridwell, Inc. is expanding its operations with a hands-on Supervisor to establish and manage the Harrisburg mail-in operation. You will coordinate warehouse setup, equipment delivery, and process implementation to ensure a smooth launch and reliable workflow.

The role requires warehouse/fulfillment or logistics experience, strong organization, and a proactive approach to scale as Ridwell grows on the East Coast. This is a full-time onsite position in Harrisburg, PA.