Operations Supervisor - National Remote

UnitedHealth Group; Dallas (TX); Remote; USD 58,000 - 105,000; Full time

Job summary

UnitedHealth Group seeks an Operations Supervisor to oversee daily operations, manage a team of medical coders, and enhance business processes. The ideal candidate will possess strong leadership skills and experience in performance management, ensuring a seamless workflow while leveraging technology to optimize health care delivery.

Benefits

Paid training

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Qualifications

• 2+ years in an Operations/Production environment required.
• 1+ years as a team lead or supervisor needed.
• Experience tracking employee's KPI’s is essential.

Responsibilities

• Manages team of 30-40 medical coders and their productivity.
• Develops procedures to improve accuracy and efficiency.
• Responsible for quality monitoring activities and improvements.

Skills

Leadership

Problem Solving

Quality Monitoring

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Operations Supervisor uses sharp business skills to assist in end-to-end business process activities by creating, controlling, and improving business processes by assisting in process design, project implementation for improvement activities, diagnosing process improvement opportunities and develop solutions using principles of process excellence and related tools. Also assists in quality reporting, analysis, audits, developing plans and programs to support continuous quality improvement using a variety of applicable tools.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work weekends.

We offer 4 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted virtually from your home.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manages day-to-day and production operations for a team of 30-40 medical coders
• Develops procedures to increase departmental accuracy and efficiency through prompt identification and resolution of routine and complex production issues
• Assesses, evaluates, and addresses daily workload and queues
• Analyzes productivity of medical coders compares productivity to capacity plan. Identifies variances and implements proactive solutions to mitigate risk
• Responsible for quality monitoring activities including identifying areas of improvement and plan the implementation of improvement areas
• Functions as department’s liaison and contact / resource person for providing client issues and problem resolutions
• Creates competencies for coders; identifies training and development opportunities for coders
• Incorporate feedback from operational, financial and QA reports to improve performance
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years working in an Operations/Production environment
• 1+ years of experience as a team lead, coach, trainer, or supervisor, responsible for performance management
• Experience tracking employee’s KPI’s (Key Performance Indicators).
• Proficiency with Microsoft Word (ability to create, edit, save and send documents)
• Microsoft Excel (ability to create, edit, save and send spreadsheets)
• Microsoft PowerPoint (ability to create, edit, save and send presentations)
• Ability to work full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm.It may be necessary, given the business need, to work weekends.

Preferred Qualifications:

• 2+ years of leadership experience
• Healthcare experience
• Coding certification to include the following: CPC, CCS, RHIA, or RHIT

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from$58,800 - $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.