Operations Supervisor - Located in Topeka, KS

American Medical Response; Topeka (KS); On-site; USD 72,000 - 88,000; Full time

Job summary

American Medical Response in Topeka, KS is seeking an Operations Supervisor to oversee day-to-day operations including staffing, scheduling, and equipment maintenance. The ideal candidate will ensure the highest level of patient care and liaise with various stakeholders.

This full-time position demands a Kansas EMT/Paramedic Certification, a high school diploma or equivalent, and prefers candidates with advanced education and leadership experience. Attractive benefits are provided.

Qualifications

• Kansas EMT/Paramedic Certification required.
• Minimum 3 years EMS field experience expected.
• Ability to pass the Physical Agility Test essential.

Responsibilities

• Oversee daily operations and staffing.
• Supervise and mentor field staff for patient care.
• Act as a liaison with public safety agencies.

Skills

EMT/Paramedic Certification

Leadership/mentoring

Communication skills

Education

High School Diploma or Equivalent (GED)

Advanced education preferred

Tools

Medical apparatus and equipment

Job description

Starting at $80,000.00 / year. Full-time position working 12-hour shifts. Location: Topeka, KS.

OPERATIONS SUPERVISOR

Responsible for overseeing day-to-day operations, including staffing, scheduling, equipment and supplies maintenance, internal communications, budgetary considerations, outside agency interface, and community relations. Frequently works weekends, holidays, and nights.

Responsibilities

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.
• Maintain quality field operations through daily contact, oversight, communication, and evaluation.
• Act as a liaison between the company and patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
• Work with other members of the management and supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids.
• Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
• Develop specifications for ordering and placing equipment in service.
• Review patient care reports and other field paperwork for accuracy, ensuring reconciliation timely on a daily basis.
• Investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
• Prepare reports and manage projects as assigned by the Operations or General Manager.
• Ensure that all necessary payroll is properly completed and submitted in a timely manner.
• Assist with and engage in recruitment and training of new employees.
• Maintain employee training records and track employee certifications/accreditations for compliance.
• Champion affirmative action efforts in all aspects of employment, including staffing, training, and promotion.

Minimum Required Qualifications

• High School Diploma or Equivalent (GED).
• Advanced education preferred.
• Kansas EMT/Paramedic Certification.
• State Driver's License.
• Ambulance Driver's License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• Ability to pass the Physical Agility Test.

Benefits

AMR is part of Global Medical Response's family of solutions. Check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.