Operations Supervisor II

GFL - Sewer Technologies Division; Kinston (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

GFL Environmental seeks an Operations Supervisor to lead product line teams in NC, ensuring safe, efficient daily operations and strong employee relations.

You will direct routing, driver scheduling, and performance coaching while upholding DOT standards and regulatory compliance. This role blends office coordination with field supervision for optimal service delivery.

Qualifications

• Education: High School Diploma or GED is required.
• Experience: At least 1 year of supervisory experience OR 1 year as a GFL Environmental Lead Driver.
• Licensing: Valid Driver’s License with a clean driving record.

Responsibilities

• Recruit, interview, hire, train, and discipline product line personnel per policies.
• Monitor employee performance and provide coaching and feedback.
• Address team complaints and resolve conflicts promptly.
• Direct daily collection and disposal services to maximize fleet productivity.
• Oversee route efficiency and ensure daily completion of routes and pickups.
• Manage driver and helper/toter scheduling for optimal coverage.
• Ensure drivers complete daily paperwork and inspections.
• Promote safety culture and conduct monthly safety meetings.
• Maintain inventory of operational and safety supplies with GM approval.
• Resolve customer complaints to ensure satisfaction.

Skills

Leadership

Interpersonal skills

Communication

Multitasking

Problem solving

Computer skills

DOT regulations

Fleet operations

Education

High School Diploma or GED

Tools

Operations management software

Job description

• Recruit, interview, hire, train, and discipline product line personnel in accordance with company policies.
• Monitor employee performance and provide ongoing coaching, guidance, and constructive feedback.
• Address team complaints and resolve workplace conflicts or operational problems promptly.
• Maintain positive employee relations and foster a supportive, team-oriented work environment.

Personnel Management & Leadership

• Recruit, interview, hire, train, and discipline product line personnel in accordance with company policies.
• Monitor employee performance and provide ongoing coaching, guidance, and constructive feedback.
• Address team complaints and resolve workplace conflicts or operational problems promptly.
• Maintain positive employee relations and foster a supportive, team-oriented work environment.

Operations & Service Delivery

• Direct daily collection and disposal services to maximize the utilization of personnel and fleet equipment.
• Oversee route efficiency, ensuring daily completion of collection routes, container deliveries, and special/missed stop pick-ups.
• Ensure drivers complete all daily required paperwork, including truck reports, driver logs, and pre/post-trip vehicle inspections.
• Manage driver and helper/toter scheduling to maintain optimal coverage for all routes in the service area.
• Establish and continuously review operational productivity standards; enter daily product line productivity into the operating system.
• Resolve customer complaints and service issues directly to ensure high levels of customer satisfaction.
• Maintain an appropriate inventory of operational and safety supplies (e.g., gloves, Gatorade, safety gear) with General Manager approval.

Safety & Compliance

• Promote an active, preventative safety culture aimed at preventing accidents and injuries.
• Schedule, plan, and conduct monthly safety meetings with operational personnel.
• Ensure strict compliance with all local, state, federal, and CDL driver regulations.
• Conduct regular, routine route observations to verify driver safety and adherence to operational standards.
• Investigate all incidents, accidents, and near-misses promptly and complete all required documentation.
• Ensure proper supply, distribution, and mandatory usage of all Personal Protective Equipment (PPE).

Qualifications & Requirements

Required Education & Experience

• Education: High School Diploma or General Education Degree (GED) required.
• Experience:At least one (1) year of supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.
• Licensing: Valid Driver’s License with a clean driving record.

Preferred Qualifications

• Associate or Bachelor’s degree preferred.
• Prior experience in the waste management, hauling, or transportation industry preferred.
• Prior experience driving commercial trucks or holding an active Commercial Driver’s License (CDL) preferred.

Knowledge, Skills & Abilities

• Strong leadership, interpersonal, and communication skills.
• Ability to multitask, prioritize duties, and solve problems in a fast-paced environment.
• Proficient in basic computer software and operations management software.
• Thorough understanding of DOT regulations, safety compliance, and fleet operations.

Work Environment & Physical Demands

• Operations are conducted in both an office setting and outdoors in varying weather conditions.
• Occasional exposure to outdoor elements, moving mechanical parts, noise, dust, and waste environment.
• Frequent walking, standing, sitting, and occasional lifting of operational materials up to 50 lbs.

Personnel Management & Leadership

• Recruit, interview, hire, train, and discipline product line personnel in accordance with company policies.
• Monitor employee performance and provide ongoing coaching, guidance, and constructive feedback.
• Address team complaints and resolve workplace conflicts or operational problems promptly.
• Maintain positive employee relations and foster a supportive, team-oriented work environment.

Operations & Service Delivery

• Direct daily collection and disposal services to maximize the utilization of personnel and fleet equipment.
• Oversee route efficiency, ensuring daily completion of collection routes, container deliveries, and special/missed stop pick-ups.
• Ensure drivers complete all daily required paperwork, including truck reports, driver logs, and pre/post-trip vehicle inspections.
• Manage driver and helper/toter scheduling to maintain optimal coverage for all routes in the service area.
• Establish and continuously review operational productivity standards; enter daily product line productivity into the operating system.
• Resolve customer complaints and service issues directly to ensure high levels of customer satisfaction.
• Maintain an appropriate inventory of operational and safety supplies (e.g., gloves, Gatorade, safety gear) with General Manager approval.

Safety & Compliance

• Promote an active, preventative safety culture aimed at preventing accidents and injuries.
• Schedule, plan, and conduct monthly safety meetings with operational personnel.
• Ensure strict compliance with all local, state, federal, and CDL driver regulations.
• Conduct regular, routine route observations to verify driver safety and adherence to operational standards.
• Investigate all incidents, accidents, and near-misses promptly and complete all required documentation.
• Ensure proper supply, distribution, and mandatory usage of all Personal Protective Equipment (PPE).

Required Education & Experience

• Education: High School Diploma or General Education Degree (GED) required.
• Experience:At least one (1) year of supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.
• Licensing: Valid Driver’s License with a clean driving record.

Preferred Qualifications

• Associate or Bachelor’s degree preferred.