Operations Supervisor II

GFL Environmental; Kinston (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

GFL Environmental Inc. in Kinston, NC is seeking an Operations Supervisor II to lead and train staff for efficient solid waste collection and disposal. You will uphold safety standards and represent the company with professionalism in the Kinston market.

You will recruit, coach, and supervise drivers and helpers; monitor performance; resolve conflicts; and ensure routes are completed safely and on time while maintaining equipment and PPE supplies.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1+ year of supervisory experience OR 1 year as a GFL Lead Driver required.
• Licensing: Valid Driver’s License with a clean driving record.
• Preferred: Associate or Bachelor’s degree; experience in waste management, hauling, or transportation; CDL preferred.

Responsibilities

• Direct daily collection and disposal services to maximize efficiency.
• Oversee route efficiency and ensure daily completion of routes and pickups.
• Ensure drivers complete logs, driver reports, and pre/post-trip inspections.
• Manage driver and helper schedules to maintain route coverage.
• Establish productivity standards and enter daily productivity into the system.
• Resolve customer complaints to ensure satisfaction.
• Maintain inventory of operational and safety supplies with GM approval.

Skills

Leadership

Communication

Multitasking

DOT regulations

Operations software

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Operations management software

IT/Office software

Job description

The Operations Supervisor II is responsible for selecting, supervising, and training employees within their assigned branch to ensure safe, professional, and efficient solid waste collection and disposal operations. This role provides active leadership to maintain positive employee relations, uphold high safety standards, and represent GFL Environmental with a professional corporate image in the Kinston, NC market.

Personnel Management & Leadership

Recruit, interview, hire, train, and discipline product line personnel in accordance with company policies.

Monitor employee performance and provide ongoing coaching, guidance, and constructive feedback.

Address team complaints and resolve workplace conflicts or operational problems promptly.

Maintain positive employee relations and foster a supportive, team-oriented work environment.

Operations & Service Delivery

Direct daily collection and disposal services to maximize the utilization of personnel and fleet equipment.

Oversee route efficiency, ensuring daily completion of collection routes, container deliveries, and special/missed stop pick-ups.

Ensure drivers complete all daily required paperwork, including truck reports, driver logs, and pre/post-trip vehicle inspections.

Manage driver and helper/toter scheduling to maintain optimal coverage for all routes in the service area.

Establish and continuously review operational productivity standards; enter daily product line productivity into the operating system.

Resolve customer complaints and service issues directly to ensure high levels of customer satisfaction.

Maintain an appropriate inventory of operational and safety supplies (e.g., gloves, Gatorade, safety gear) with General Manager approval.

Safety & Compliance

Promote an active, preventative safety culture aimed at preventing accidents and injuries.

Schedule, plan, and conduct monthly safety meetings with operational personnel.

Ensure strict compliance with all local, state, federal, and CDL driver regulations.

Conduct regular, routine route observations to verify driver safety and adherence to operational standards.

Investigate all incidents, accidents, and near-misses promptly and complete all required documentation.

Ensure proper supply, distribution, and mandatory usage of all Personal Protective Equipment (PPE).

Qualifications & Requirements

Required Education & Experience

• Education: High School Diploma or General Education Degree (GED) required.
• Experience: At least one (1) year of supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.

Licensing

• Valid Driver’s License with a clean driving record.

Preferred Qualifications

• Associate or Bachelor’s degree preferred.
• Prior experience in the waste management, hauling, or transportation industry preferred.
• Prior experience driving commercial trucks or holding an active Commercial Driver’s License (CDL) preferred.

Knowledge, Skills & Abilities

• Strong leadership, interpersonal, and communication skills.
• Ability to multitask, prioritize duties, and solve problems in a fast-paced environment.
• Proficient in basic computer software and operations management software.
• Thorough understanding of DOT regulations, safety compliance, and fleet operations.

Work Environment & Physical Demands

Operations are conducted in both an office setting and outdoors in varying weather conditions. Occasional exposure to outdoor elements, moving mechanical parts, noise, dust, and waste environment. Frequent walking, standing, sitting, and occasional lifting of operational materials up to 50 lbs.

Equal Opportunity & Eligibility

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Current GFL Employees

If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub.

Company Culture & Values

At the heart of GFL lies our greatest asset—our people. So, we’re glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us.

At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions.

With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.

We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that’s on our Field Operations teams or Professional Services teams.

Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company’s vision of creating cleaner and more sustainable communities.

Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.