Operation Supervisor

GFL Environmental Inc.; High Point (NC); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

GFL Environmental Inc. in High Point, NC is seeking a dedicated supervisor to manage waste services operations. The role focuses on recruiting, training, and supervising product line staff while ensuring safe, efficient, and professional service at the branch.

Strong leadership is required to foster positive employee relations and uphold a professional corporate image. Responsibilities include hiring, training, disciplining, scheduling drivers, ensuring paperwork accuracy, and maintaining safety

Qualifications

• Requires supervisory experience or lead driver background.
• Strong leadership and training capabilities required.
• Customer service orientation and problem-solving skills preferred.

Responsabilités

• Recruit, interview, hire, train and discipline product line personnel.
• Address complaints and resolve problems as they arise.
• Ensure proper completion of driver paperwork and vehicle inspections daily.
• Schedule drivers and toter/helpers and monitor daily routes.
• Monitor customer satisfaction and resolve complaints.
• Direct collection and disposal services to optimize resources.
• Establish productivity standards and ensure compliance with CDL regulations.
• Log productivity data into operating systems daily.
• Maintain inventory of safety equipment and supplies.

Connaissances

Supervisory experience

Leadership

Training

Customer service

Formation

High School diploma or GED

Associates degree

Bachelor’s degree preferred

Description du poste

Select, supervise and train employees in their respective position to ensure safe, professional and efficient service in assigned branch. Provide leadership which results in positive employee/employer relations and a professional corporate image.

Key Responsibilities

• Recruit, interview, hire, train and discipline all product line personnel.
• Addresses complaints and resolves problems as they arise.
• Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.
• Ensure proper scheduling of drivers and toter/helpers.

Operations

• Monitor customer satisfaction by ensuring daily completion of routes, customer receipt of containers and pick-ups of special and missed stops. Resolve customer complaints and issues
• Direct collection and disposal services to best utilize personnel and equipment.
• Establish and review productivity standards at each phase of the operation.
• Be familiar with and ensure compliance with all CDL driver regulations.
• Enter appropriate product line productivity into operating system on a daily basis.
• Maintain inventory of supplies (i.e., gloves, Gatorade, safety equipment, etc) with authorization of Facility/General Manager.

Safety

• Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
• Investigate accidents and prepare necessary paperwork.
• Ensure route observations are completed on a routine basis.
• Schedule, plan, and conduct safety meetings (monthly).
• Ensure proper supply and usage of all safety equipment.

Requirements

• High School diploma or general education degree (GED) required.
• Associates or Bachelor’s degree preferred.
• Prior experience in the waste industry or transportation industry and/or experience driving trucks preferred.
• At least one (1) year supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship
for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.