Operations Supervisor - Guest Experience & Efficiency

Aramark; Chapel Hill (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

Aramark in Chapel Hill, NC is seeking an Hourly Supervisor at UNC Chase Dining to help drive guest satisfaction, safety, sanitation, and quality while controlling costs and boosting sales. This role requires hands-on leadership in a fast-paced dining operation and the ability to supervise a diverse team.

Key duties include managing daily staffing, monitoring labor and inventory, training staff, and ensuring compliance with Aramark standards.

Qualifications

• Must have 3-5 years of relevant experience.
• Current Certifications as needed

Responsibilities

• Controls the labor costs by supervising daily staffing levels as needed while driving efficiency from all staff.
• Retains control of production costs, supply costs, and inventory by adhering to all standards of operation.
• Audits service and quality on a regular basis.
• Adheres to all standards and established tracking procedures daily.
• Develops and implements strategies to achieve customer satisfaction goals.
• Supervises teamwork and service on a regular basis.
• Supervises day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures.
• Supports and implements training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
• Assists in annual employee reviews and supervises interim performance issues.
• Supervisor accurate adherence to Aramark's time and attendance procedures.
• Ensure staffing level consistent with established guidelines and make daily adjustments based on business needs.
• All employees to be trained according to company standards for safety, health, and sanitation procedure

Job description

Aramark in Chapel Hill, NC is seeking an Hourly Supervisor at UNC Chase Dining to help drive guest satisfaction, safety, sanitation, and quality while controlling costs and boosting sales. This role requires hands-on leadership in a fast-paced dining operation and the ability to supervise a diverse team.

Key duties include managing daily staffing, monitoring labor and inventory, training staff, and ensuring compliance with Aramark standards.