Operations Supervisor- Food & Beverage/Rooms

JdV by Hyatt; Durham (NC); Vor Ort; USD 52.000 - 70.000; Vollzeit

Zusammenfassung

Hyatt is seeking an Operations Supervisor - Food & Beverage/Rooms in Durham to oversee Banquets, Restaurants, In-Room Dining, lounges and front desk operations. You will lead staff, implement programs, and drive guest satisfaction through high standards of service.

The role requires strong leadership, hospitality expertise, and the ability to manage payroll, budgets, and health compliance in a busy hotel environment.

Qualifikationen

• 2 years or more of progressive hotel F&B and Rooms experience.
• Service oriented style with professional presentations skills.
• Proven leadership skills.
• Experience with high volume concepts.
• Strong communication and customer service.
• Proficient in MS Word and Excel.
• Excellent organizational and administrative skills.
• Experience implementing new F&B/Rooms concepts.

Aufgaben

• Oversee and direct Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, Housekeeping, Front desk and related Hyatt operations.
• Implement and maintain F&B sales/marketing programs.
• Direct and develop employees; hire, train, coach and counsel.
• Support payroll, reports, forecasts, inventory and budgets for F&B operations.
• Coordinate operations with other hotel departments to ensure guest satisfaction.
• Resolve customer complaints to maintain a high level of service.
• Maintain Hyatt standards of service and ensure compliance with health regulations.

Kenntnisse

Leadership

Customer service

Communication

Hospitality

F&B operations

Ausbildung

Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Organization- Unscripted Durham

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Operations Supervisor- Food & Beverage/Rooms is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, Housekeeping, Front desk and any other Operations department related areas operated by Hyatt.

Duties include:

• Responsible for supporting the leaders of the Food and Beverage and Rooms operations in the front and back of the house
• Implement and maintain F&B sales/marketing programs
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance
• Support operations of the payroll, reports, forecasts, inventory and budget for food and beverage operations
• Coordinate food and beverage and rooms operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Exercise quality control for both food and beverage and guest rooms
• Maintaining Hyatt standards of service and ensure their implementation
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Staff
• Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

• 2 years or more of progressive hotel Food and Beverage and Rooms experience (typically with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear and concise written and verbal communication skillsMust be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience implementing new F&B/Rooms concepts