Operations Supervisor, Field

Penn State University; University Park (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State is seeking an Operations Supervisor for Transportation Services. The role centers on leading field operations, directing campus enforcement, and ensuring high-quality parking and event services across daily operations and large events.

You will oversee gated decks, coordinate staffing, and act as the main on-site decision-maker during shifts while maintaining safety, efficiency, and professional service. Strong leadership and customer-service skills are essential.

Qualifications

• Associate degree with 4+ years of relevant experience or an equivalent combination.
• Background checks are required.
• Valid driver’s license and motor vehicle records check.
• Penn State does not sponsor staff employment visas.

Responsibilities

• Oversee field operations of Transportation Services and manage gated parking decks.
• Provide direction for campus enforcement and support events on working days and during large events.
• Serve as primary operational decision-maker during assigned shifts and resolve customer concerns.
• Manage staffing resources, coordinate parking facilities, and ensure service excellence across decks, visitor operations and events.

Skills

Leadership

Customer service

Problem solving

Decision making

Education

Associate degree

Job description

APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .POSITION SPECIFICSField SupervisorTransportation Services is seeking an Operation Supervisor to support our Daily and Event Operations for Transportation Services. The Operations Supervisor supports the field operations of Transportation Services, including managing the Gated Parking Decks and providing direction for campus enforcement, and will support events on their working days and during large events. This position serves as the primary operational decision-maker during assigned shifts and is empowered to resolve customer concerns, manage staffing resources, direct field operations, coordinate parking facilities, and ensure service excellence across parking decks, visitor operations, enforcement activities, and events.The supervisor maintains responsibility for the safe, efficient, and professional delivery of parking and transportation services while exercising independent judgment in operational matters. The role requires strong leadership, customer service expertise, problem-solving skills, and the ability to make timely decisions with minimal management intervention. Supervisors are expected to support organizational goals by developing staff, maintaining operational continuity, enforcing policies and procedures, and fostering a culture of accountability, ownership, and continuous improvement.This is a 4 day a week, 10 hour day position, with the primary work days of Sunday through Wednesday, 10 am. to 9 pm, with mandatory overtime for large events.MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONSAssociate Degree4+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:NoneBACKGROUND CHECKS/CLEARANCESEmployment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.SALARY & BENEFITSThe salary range for this position, including all possible grades, is $44,628.00 - $64,668.00.Salary Structure - Information on Penn State's salary structurePenn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page .CAMPUS SECURITY CRIME STATISTICSPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .EEO IS THE LAWPenn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.Federal Contractors Labor Law PosterPA State Labor Law PosterPenn State PoliciesCopyright InformationHotlines