Operations Supervisor, Event Supervisor

The Pennsylvania State University; State College (Centre County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Paid time off

Tuition discount

Job summary

The Pennsylvania State University is seeking an Operations Supervisor for Transportation Services to oversee daily and event operations. You will act as the primary operational decision-maker during assigned shifts, directing field operations, staffing, and parking facility coordination to deliver safe, efficient service.

Responsibilities include resolving customer concerns, enforcing policies, and driving continuous improvement while maintaining a culture of accountability.

Qualifications

• Associate degree with 4+ years of relevant experience or an equivalent combination.
• Valid driver’s license and ability to pass motor vehicle records check.
• Background checks required per university policy.

Responsibilities

• Oversee daily and event operations for Transportation Services.
• Direct field operations, staffing, and parking facility coordination.
• Resolve customer concerns and ensure service excellence.
• Enforce policies and drive continuous improvement.

Skills

Leadership

Customer service

Decision-making

Staffing management

Education

Associate degree or equivalent

Job description

POSITION SPECIFICS

Transportation Services is seeking an Operation Supervisor to support Event Operations for Transportation Services. The Operations Supervisor is responsible for supporting daily and event operations and other field activities within Transportation Services. The position serves as the primary operational decision-maker during assigned shifts and is empowered to resolve customer concerns, manage staffing resources, direct field operations, coordinate parking facilities, and ensure service excellence across parking decks, visitor operations, enforcement activities, and events. The supervisor maintains responsibility for the safe, efficient, and professional delivery of parking and transportation services while exercising independent judgment in operational matters. The role requires strong leadership, customer service expertise, problem-solving skills, and the ability to make timely decisions with minimal management intervention. Supervisors are expected to support organizational goals by developing staff, maintaining operational continuity, enforcing policies and procedures, and fostering a culture of accountability, ownership, and continuous improvement. This is a 4 day a week, 10 hour day position, with the primary work days of Sunday through Wednesday, 10 am. to 9 pm, with mandatory overtime for large events.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted

Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $44,628.00 - $64,668.00.

Salary Structure - Information on Penn State's salary structure

• In addition to comprehensive medical, dental, and vision coverage
• Employees enjoy robust retirement plans
• Substantial paid time off which includes holidays, vacation and sick time
• The generous 75% tuition discount, available to employees as well as eligible spouses and children

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

OUR VALUES

Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community.

ABOUT US

There's a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. We Are Penn State. One Community. Impacting Many.