Operations Supervisor - Everett

Casella Waste Systems, Inc.; Everett (MA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Tuition assistance

Wellness incentive

Career pathways

Parental leave

Job summary

Casella Waste Systems, Inc. in Everett, MA seeks an Operations Supervisor to lead collection teams, ensure safety and operational goals, and foster team engagement and development.

The role oversees drivers and helpers, partners with managers to implement initiatives, and handles onboarding to reinforce Casella’s core values. Candidates should have a high school diploma or GED, a clean CDL, OSHA 10/30, eligibility to work in the US, and 2–4 years of supervisory experience; proficiency with

Qualifications

• High school diploma or GED required.
• Clean CDL and OSHA 10 or 30 card.
• Legally eligible to work in the US.
• 2–4 years of supervisory experience preferred.
• Excellent verbal and written communication; proficient with Microsoft Office.

Responsibilities

• Provide leadership to the operations team and develop team members to assist them in reaching individual goals and future advancement.
• Oversee drivers and helpers to ensure safety and operational goals are met.
• Collaborate with the Operations Manager and Division Manager to implement initiatives for excellence.
• Handle onboarding for new drivers to reinforce Casella’s core values.
• Monitor driver performance and coach for policy compliance and training needs.
• Investigate accidents, disputes, and complaints with required documentation.
• Create routing plans to improve density and reduce route hours.
• Participate in training and learning opportunities to grow knowledge and support the company's mission.

Skills

Leadership

Safety awareness

Communication

Team collaboration

Education

High school diploma or GED

Associate degree (preferred)

CDL license (clean)

OSHA 10/30 card

Tools

Microsoft Office

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Salary Range $80,000 to $105,000

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.