Operations Supervisor

Casella Waste Systems, Inc; Proctor (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life & Disability Insurance

401K

Tuition Assistance

Job summary

Casella Waste Systems, Inc is seeking an Operations Supervisor in Proctor, Massachusetts. The role involves supervising collections activities to meet safety and operational goals while fostering team engagement and professional growth.

The ideal candidate will have supervisory experience and a clean CDL, along with communication skills and proficiency in Microsoft Office. Comprehensive benefits including medical, dental, vision, and tuition assistance are offered.

Qualifications

• High school diploma or GED required.
• Clean CDL and OSHA 10 or 30 card are necessary.
• 2-4 years of supervisory experience preferred.

Responsibilities

• Supervise collections activities for safety and operational goals.
• Develop team members and manage onboarding procedures.
• Investigate accidents and handle customer and driver disputes.

Skills

Verbal communication skills

Written communication skills

Microsoft Office proficiency

Leadership

Safety compliance

Education

High school diploma or GED

Associate degree

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Hiring Range: $85,000.00 - $110,000.00 per year.

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.