Operations Supervisor

Casella Waste Systems, Inc.; Town of Vestal (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

Job summary

Casella Waste Systems, Inc. is seeking an Operations Supervisor to oversee collections activities, ensuring safety and operational goals are met while fostering team engagement and professional growth.

The role involves supervising drivers, partnering with management to implement strategic initiatives, and onboarding new drivers to reinforce Casella’s core values. Strong communication and MS Office proficiency are required; a CDL and OSHA card are preferred.

Qualifications

• High school diploma or GED required; associate degree preferred.
• CDL license is required; OSHA 10 or 30 card preferred.
• Legal eligibility to work in the US is required.
• 2–4 years of supervisory experience preferred; strong communication skills essential.

Responsibilities

• Provides leadership to the operations team and develops team members for advancement.
• Oversees drivers and helpers to meet safety and operational goals.
• Collaborates with Operations/Division Managers to drive functional excellence and goal achievement.
• Performs onboarding for new drivers to instill Casella’s core values.
• Monitors driver performance and coaching; coordinates training when needed.
• Investigates accidents, disputes, and complaints with proper documentation.
• Creates logistics plans to reduce route hours and improve density and efficiency.
• Participates in training to expand knowledge of company products, services, and values.

Skills

Leadership

Communication

Microsoft Office

Safety minded

Education

High school diploma or GED

Associate degree

CDL license

OSHA 10 or 30 card

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Hiring Range: $75,000-$85,000/ annually

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.