Operations Supervisor (EMS)

EMCOR Group, Inc.; Tempe (AZ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading provider of HVAC services is seeking an Operations Supervisor in Tempe, AZ. The role involves managing daily HVAC work orders and supervising staff to ensure adherence to KPIs. The ideal candidate must have experience in the HVAC industry, effective communication skills, and be within commutable distance from the office. This position offers a competitive salary and is a full-time role.

Qualifications

• Must be within commutable distance from the Tempe, AZ office.
• Minimum of two years’ experience in facilities maintenance or management roles.
• Professional and friendly demeanor with strong problem-solving abilities.

Responsibilities

• Manage and oversee HVAC work orders for accounts.
• Organize daily activities and special projects to meet KPI's.
• Respond to customer escalations and maintain communication.

Skills

HVAC industry experience

MS Windows applications proficiency

Critical thinking

Customer service skills

Effective communication

Education

Bachelor’s degree or equivalent

Job description

Overview

Join to apply for the Operations Supervisor (EMS) role at EMCOR Group, Inc. Location: Tempe, AZ. This hybrid role works five days per week; hours are determined by location. The Operations Supervisor is responsible for the management and daily operations of HVAC work orders for given accounts, ensuring work orders are managed within established KPI’s, supervising direct reports, handling work order escalations and time-critical repairs, and partnering with Account Management to meet customer needs.

Essential Duties and Responsibilities

• Organize workload to manage normal day-to-day activities, emergency assignments and special projects to ensure KPI’s and performance objectives are met to satisfaction.
• Manage subcontractors and direct reports; perform annual performance evaluations; hold subcontractors accountable to contract requirements.
• Ensure all work orders are completed and closed out within account timeframes.
• Respond to customer escalations and maintain open communication between account, providers and customer.
• Investigate, develop and implement projects or processes to reduce costs, increase quality, and meet standards.
• Foster a positive work environment with associates and customers; train, mentor and engage in associate development; maintain a positive relationship with customers to support open dialogue.
• Promote environmental health and safety by adhering to safety practices and addressing concerns.
• Work in EMCOR and customer CMMS systems to keep work orders updated.
• Assist sales leaders to develop initial account resource plans involving work order processes, invoice content, and other critical account specifications.
• Assist Operations Account Managers to conduct final account resource plans and collaborate with functional leaders to integrate their functions.
• Assist Account Managers to plan and execute full account rehearsals.

Qualifications

• Must be within commutable distance from the Tempe, AZ office.
• Bachelor’s degree or equivalent combination of education and experience.
• Experience in the HVAC industry.
• Minimum of two years’ experience in facilities maintenance, property management or customer service roles.
• Advanced proficiency in MS Windows Applications, including MS Excel and Word.
• Professional and friendly demeanor; willing to go above and beyond to accomplish the mission.
• Ability to work under pressure and make correct decisions with limited input, and know when to escalate issues.
• Effective communication with all Operations Staff and Call Center Operations teams.
• Strong critical thinking and problem-solving abilities.
• Courteous, professional demeanor at all times; ability to convey confidence when providing/receiving information.
• Punctual, reliable and committed to work ethic.

Employment Type

• Full-time

About EMCOR and Notice

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package. Equal Opportunity Employer/Veterans/Disabled.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If contacted for services outside EMCOR’s normal application process, it is probably fraudulent.