Operations Supervisor - Cascades Amphitheater

ASM Global; Ridgefield (WA); On-site; USD 52,000 - 70,000; Full time

Job summary

Legends Global is seeking an Operations Supervisor to oversee all activities within the venue operations department, with a strong emphasis on guest experience and day-to-day operations. This role reports directly to the General Manager and collaborates with staff to deliver exceptional service.

The position requires leadership of event-day staff, strict adherence to safety and sanitation standards, inventory control, and proactive interaction with guests.

Qualifications

• Must be at least 18 years old.
• Strong attention to detail with excellent time management.
• Ability to meet health and safety requirements.
• Fluent English: speaking and reading.
• Willing to work nights, weekends, and holidays.
• Experience in venue or hospitality operations preferred.

Responsibilities

• Supervise all activities in the venue operations department.
• Assist in staffing, scheduling, training, and counseling of event staff.
• Directly manage event day staff and interact with customers.
• Maintain high-volume food and beverage inventory control.
• Enforce safety policies and ensure compliance with procedures.
• Audit inventory and perform reconciliations.

Skills

Attention to detail

Time management

English fluency

Customer service

Regulatory compliance

Tools

Microsoft Office

Origami Risk

Job description

The Role

The Operations Supervisor will be responsible for supervising all activities within the venue operations department while maintaining a specific focus on the guest experience and day to day operations. This position reports directly to the General Manager.

Company Overview:

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities:

• The Operations Supervisor will be responsible for supervising all activities within the venue operations department while maintaining a specific focus on the guest experience and day to day operations. This position reports directly to the General Manager.
• Assist in staffing, scheduling, training, and counseling of event and warehouse staff.
• Directly manage event day staff while having direct interaction with customers.
• Maintain and control high volume food and beverage inventory.
• Lead venue operations with direction of the general manager.
• Support general manager with supervision of staff.
• Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures.
• Develop and enforce standards for service, sanitation, and product and food quality.
• Ensure all cash handling procedures are documented and enforced.
• Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures.
• Conduct physical audit of inventory and product, research and perform reconciliations.

Qualifications:

• Must be at least 18 years of age.
• Strong attention to detail and extremely organized with elevated time management and prioritizing skills.
• Must meet state and city health requirements for food handling and alcoholic beverage service.
• Ability to multi task in a fast paced, team orientated setting.
• Must be able to work fluently in English.Ability to work in an open aired environment during all climate conditions.
• Ability to lift and carry items weighing up to 50 pounds up and down stairs/ramps.
• Ability to work all Venue events, including extended hours, nights, weekends, and holidays.
• Must have sufficient mobility to perform assigned production tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Preferred Skills:

• Microsoft Office(Excel, PPT, Word, Outlook)

Expert

Equal Opportunity Employer

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