Operations Supervisor-Cambridgeside Galleria

Victoria's Secret; Cambridge, Northern (MA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Victoria's Secret & Co. in Cambridge, MA seeks an Operations Supervisor to drive operational execution and store readiness.

You will support the Store Manager or Assistant Store Manager in daily tasks and lead by example, prioritizing a strong customer experience and compliance with company standards. The role emphasizes leading and coaching associates, maintaining visual standards, and partnering with cross-functional teams to ensure seamless in-store execution.

Responsibilities

• Executes shipment, replenishment, and stock organization.
• Maintains back-of-house standards and inventory accuracy.
• Supports cleanliness, safety, and compliance.
• Identifies and escalates operational issues.
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business.

Job description

A Victoria’s Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach through coaching, zoning, team selling, and personal selling
• Coaching & development of associates and leaders
• Executing Daily Work Force Management actions
• Maintaining visual merchandising standards
• Collaborating with cross-functional partners to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties as assigned