Operations Supervisor - Behavioral Health Department

Akron Children's; Akron (OH); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Operations Supervisor for its Behavioral Health Department. This full-time role involves assisting the Operations Manager in overseeing daily operations, managing staff, and ensuring high-quality care for pediatric patients. The ideal candidate will possess strong leadership and organizational skills, along with a background in healthcare. This position offers the opportunity to make a meaningful impact on patient care while developing and supporting a dedicated team. Join a forward-thinking organization committed to excellence in service and quality care.

Qualifications

• Bachelor's degree with one year of experience or Associate's with three years.
• Minimum one year of supervisory experience preferred.

Responsibilities

• Supervise employees and provide coaching and performance management.
• Manage department budget and control expenditures.
• Ensure quality care and excellent customer service for pediatric patients.

Skills

Leadership and team collaboration skills

Organizational skills

Analytical skills

Critical thinking skills

Verbal communication skills

Written communication skills

Customer service skills

Interpersonal skills

Healthcare organizational knowledge

Education

Bachelor’s degree in a related field

Associate’s degree with three years of relevant experience

High School diploma with five years of relevant experience

Tools

Microsoft Office

Electronic medical records (e.g., EPIC)

Job description

Operations Supervisor - Behavioral Health Department

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Summary

The Operations Supervisor is responsible for assisting the Operations Manager with the management of the department including day-to-day tasks, responsibilities, and related projects.

Details

• Full-Time: 40 Hours Per Week
• 1st Shift: 8am - 4:30pm
• Monday - Friday
• Onsite: Behavioral Health Department

Responsibilities

• Act as a key member of management; understand the business, financials, industry, customers, and strategy.
• Supervise employees, provide direction, coaching, training, and performance management.
• Support team members, promote efficient operations, quality care, and excellent customer service for pediatric patients.
• Participate in staff development and education, ensuring compliance with quality projects and improvement plans.
• Develop and maintain processes supporting physicians and clinical staff for patient flow, documentation, and communication.
• Manage department budget and control expenditures.
• Maintain facilities, equipment, and supplies in high quality condition, arranging repairs as needed.
• Ensure appropriate inventory levels and facilitate procurement of supplies and equipment.
• Provide care that addresses physical, psychological, social, educational, and safety needs of patients of all ages.
• Conduct annual performance evaluations for staff.
• Perform other duties as required.

Additional Information

Technical Skills

• Leadership and team collaboration skills.
• Strong organizational, analytical, and critical thinking skills.
• Excellent verbal and written communication skills.
• Customer service and interpersonal skills.
• Experience with healthcare organizational levels.
• Proficiency in Microsoft Office; experience with electronic medical records (e.g., EPIC) is preferred.
• Knowledge of HIPAA and privacy policies.

Education & Experience

• Bachelor’s degree in a related field with one year of experience, or
• Associate’s degree with three years of relevant experience, or
• High School diploma with five years of relevant experience.
• Minimum one year of supervisory experience preferred.