Operations Supervisor

MedSpeed; Tacoma (WA); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible spending accounts

Paid time off

401(k)

Job summary

MedSpeed is hiring an Operations Supervisor to oversee the daily operation of our healthcare transportation network. You will supervise Logistics Service Representatives, manage client relationships, and drive service quality and profitability at the location.

Qualifications include a Bachelor's degree in a related field, 1-3 years' experience, strong communication and leadership skills, and proficiency with MS Office. The role offers a Monday–Friday schedule and a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent in business, operations, or related field preferred.
• Experience in logistics or operations management is a plus.
• Strong communication and leadership capabilities required.

Responsibilities

• Lead Logistics Service Representatives (LSRs) including recruitment, onboarding, training, performance management and development.
• Monitor service quality and efficiency using daily observations and reports; provide coaching.
• Perform route observations to ensure safety and procedure compliance; identify improvements.
• Maintain accuracy of route, client and variable stop data; manage inspections and maintenance history.
• Coordinate repairs and maintenance with vendors; assist with projects to improve efficiency.
• Promote MedSpeed team culture.
• Other duties as assigned.

Skills

Bachelor's degree preferred

Logistics leadership

QA/quality management

Project management

Communication skills

Customer relations

Problem solving

Collaborative work style

Leadership ability

MS Office proficiency

Education

Bachelor's degree in Business/Operations/Supply Chain

Tools

Microsoft Office

Job description

Operations Supervisor

Monday-Friday: 12 PM - 9 PM

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

Our Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

How you Will Contribute:

• Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
• Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
• Ensure accuracy and ongoing system maintenance of route, client and variable stop data
• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
• Assist operations team with projects to improve operational efficiency and service quality
• All other job-related duties as assigned
• Work to promote MedSpeed team culture

Skills for Success:

• Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field
• 1-3 years of progressive business experience preferred
• Successful experience applying quality management principles
• Strong project management skills
• Excellent written and oral communication, strong interpersonal skills
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Process-oriented mindset focused on continuous improvement, excellent problem‑solving skills
• Collaborative work style, able to work well within and across departments
• Result & action oriented with a sense of urgency
• Rational thinker with the ability to excel in stressful situations
• Demonstrated leadership ability
• Strong computer skills, Microsoft Office Suite proficiency

Our Commitment to You:

MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it.

• medical, dental, and vision coverage
• flexible spending accounts
• paid time off to recharge
• and a 401(k) to help you plan for the future

The salary for this role ranges from $72,000 to $80,307, depending on factors like experience, skills, and location. A discretionary bonus is also available.

As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.

MedSpeed is an Equal Opportunity Employer

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