Operations Supervisor- Accredo- Tempe, AZ

Cigna; Tempe (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Cigna's Evernorth Health Services, at the Tempe Accredo fulfillment pharmacy, seeks an Operations Supervisor to oversee a team of associates, monitor productivity, and direct workflow.

The role emphasizes strong leadership, coaching, and collaboration with other departments to resolve complex issues and maintain high service standards. Sunday and Monday-Thursday shifts, on-site.

Ideal candidates have a HS diploma, pharmacy tech certification a plus, and 2+ years in manufacturing or distribution.

Qualifications

• High School Diploma required; Pharmacy Technician Certification a plus.
• At least 2 years’ work experience in a manufacturing/distribution setting preferred.
• Demonstrated leadership skills and ability to develop and assist team members.
• General PC knowledge; MS Office, Internet, email.
• Excellent oral, written and phone communication skills.
• Experience in training and coaching less experienced staff.
• Advanced problem solving skills.
• Ability to work with other departments to resolve complex issues with innovative solutions.

Responsibilities

• Promote a positive team environment and share best practices.
• Assist in development of programs and process improvements to enhance customer service.
• Oversee team and individual performance standards to ensure targets are met.
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

Skills

Leadership

Communication

Problem solving

Training and coaching

MS Office

Education

High School Diploma

Pharmacy Technician Certification

Tools

MS Office Suite

Job description

As an Operations Supervisor , you will be responsible for day-to-day operations of a team of associates in Pharmacy Operations monitoring productivity and performance standards while planning and directing workflow and project assignments.

This is a worksite dependent role at the Tempe, AZ Accredo fulfillment pharmacy. Shift hours are Sunday 7am-3:30pm, Monday - Thursday 10am-7pm.

Here's a little more on how you'll make a difference :

• Promote a positive team environment and ensure best practices are shared
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided
• Oversee team and individual performance standards and service standards are met
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity

What you need to do the job:

• High School Diploma is required, Pharmacy Technician Certification a plus.
• At least 2 years of w ork experience in a manufacturing/distribution setting strongly preferred
• Demonstrated leadership skills and the ability to effectively develop and assist team members
• General PC knowledge; MS Office, Internet, email
• Excellent oral, written and phone communication skills
• Experience in training and coaching less experienced staff
• Advanced problem solving skills
• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment, make independent decisions
• Demonstrated ability to handle difficult conversations in a professional manner
• Ability to work shift: Sunday 7am-3:30pm, Monday - Thursday 10am-7pm

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.