Operations Supervisor- Accredo- Tempe, AZ

Cigna Health and Life Insurance Company; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking an Operations Supervisor for the Tempe, AZ Accredo fulfillment pharmacy. The role oversees daily operations, promotes best practices, and coaches staff to meet productivity standards.

The position requires a high school diploma, pharmacy technician certification a plus, and strong leadership and communication skills. Weekend and weekday shifts are specified, with a focus on collaboration and problem solving.

Qualifications

• High School Diploma required; Pharmacy Technician Certification is a plus.
• At least 2 years of experience in manufacturing/distribution strongly preferred.
• Demonstrated leadership skills with ability to develop and assist team members.
• General PC knowledge; MS Office, Internet, email.
• Excellent verbal, written and phone communication.
• Experience in training and coaching less experienced staff.
• Advanced problem solving skills.
• Ability to collaborate with other departments to resolve complex issues with innovative solutions.
• Ability to adapt to a dynamic working environment, make independent decisions.
• Demonstrated ability to handle difficult conversations in a professional manner.
• Ability to work shift: Sunday 7am-3:30pm, Monday-Thursday 10am–7pm.

Responsibilities

• Lead day-to-day operations of a team of associates in Pharmacy Operations.
• Monitor productivity and performance standards; plan and direct workflow and project assignments.
• Promote a positive team environment and share best practices.
• Develop, coach, and provide feedback to employees on quality, reliability, accountability and productivity.
• Oversee team and individual performance standards and service standards are met.
• Collaborate with other departments to resolve complex issues with innovative solutions.

Skills

Leadership

Coaching

Communication

Problem solving

Collaboration

Decision making

Adaptability

Time management

Education

High School Diploma

Tools

MS Office

Job description

As an Operations Supervisor, you will be responsible for day-to-day operations of a team of associates in Pharmacy Operations monitoring productivity and performance standards while planning and directing workflow and project assignments. This is a worksite dependent role at the Tempe, AZ Accredo fulfillment pharmacy. Shift hours are Sunday 7am-3:30pm, Monday - Thursday 10am–7pm.

Here’s a little more on how you’ll make a difference:

• Promote a positive team environment and ensure best practices are shared
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided
• Oversee team and individual performance standards and service standards are met
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity

What you need to do the job:

• High School Diploma is required, Pharmacy Technician Certification a plus.
• At least 2 years of work experience in a manufacturing/distribution setting strongly preferred
• Demonstrated leadership skills and the ability to effectively develop and assist team members
• General PC knowledge; MS Office, Internet, email
• Excellent oral, written and phone communication skills
• Experience in training and coaching less experienced staff
• Advanced problem solving skills
• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment, make independent decisions
• Demonstrated ability to handle difficult conversations in a professional manner
• Ability to work shift: Sunday 7am-3:30pm, Monday - Thursday 10am–7pm

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.