Pharmacy Operations Supervisor - Accredo

Cigna; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage day 1 (medical, dental

401K with company match

Tuition reimbursement

PTO and OT pay

Growth and advancement potential

Shift differential/ annual bonus

Job summary

Evernorth Health Services, a division of The Cigna Group, seeks an Operations Supervisor to oversee pharmacy operations, drive workflow, and ensure productivity. You will lead a team, coach staff, and implement process improvements in a fast-paced environment.

The role emphasizes building a collaborative culture, managing performance, and delivering high-quality service to internal and external customers. Evening/night hours are required.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred
• Experience managing teams in a distribution/fulfillment or pharmacy dispensing setting
• Valid Pharmacy Technician License/Registration is a plus
• Demonstrated leadership and ability to develop team members
• Proficient in PC use; MS Office, Internet, email
• Excellent oral, written and phone communication
• Experience in training and coaching staff
• Advanced problem solving skills
• Ability to collaborate with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment and make independent decisions
• Demonstrated ability to handle difficult conversations professionally
• Ability to work Monday - Friday, 7:30 PM - 5:30 AM

Responsibilities

• Promote a positive team environment and ensure best practices are shared
• Oversee day-to-day operations and manage workflow and project assignments
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity
• Assist in development of programs and process improvements to enhance customer service
• Oversee team and individual performance standards and service standards are met

Skills

Leadership

Team management

Communication

Coaching

Problem solving

Training

MS Office

Collaboration

Adaptability

Time management

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Office

Job description

As an OperationsSupervisor, you will be responsible for day-to-day operations of a team of associates in Pharmacy Operations monitoring productivity and performance standards while planning and directing workflow and project assignments.

Here’s a little more on how you'll make a difference

• Promote a positive team environment and ensure best practices are shared
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided
• Oversee team and individual performance standards and service standards are met
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity

What you need to do the job:

• High School Diploma or equivalent is required; Bachelor's Degree preferred
• Work experience managing teams in a distribution/fulfillment, or pharmacy dispensing setting
• Valid Pharmacy Technician License/Registration is a plus
• Demonstrated leadership skills and the ability to effectively develop and assist team members
• General PC knowledge; MS Office, Internet, email
• Excellent oral, written and phone communication skills
• Experience in training and coaching less experienced staff
• Advanced problem solving skills
• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment, make independent decisions
• Demonstrated ability to handle difficult conversations in a professional manner
• Ability to work Monday - Friday, 7:30 PM - 5:30 AM

Physical Requirements:

• Stand for lengthy periods.
• Work may be in confined areas close to machinery.
• Work may be performed in an environment with varying levels of noise.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO and OT pay.
• 401K with company match
• Tuition reimbursement
• Fun, friendly and unique culture - bring your whole self to work every day!
• Growth and advancement potential
• This position may be eligible for shift differential and annual bonus.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.