Pharmacy Operations Supervisor - Accredo

Accredo Specialty Pharmacy; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage day 1

401K with company match

Tuition reimbursement

PTO and OT pay

Shift differential and annual bonus

Job summary

Accredo Specialty Pharmacy is seeking an Operations Supervisor to lead a team in Pharmacy Operations, monitoring productivity and performance, and directing workflow and projects. The role emphasizes coaching, process improvements, and delivering strong customer service.

The candidate should have leadership experience in a distribution/fulfillment or pharmacy setting, with a preference for a Bachelor's degree and Pharmacy Technician License/Registration.

Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree preferred
• Experience managing teams in a distribution/fulfillment or pharmacy dispensing setting
• Pharmacy Technician License/Registration is a plus
• Demonstrated leadership and coaching abilities
• General PC knowledge; MS Office, Internet, email
• Excellent oral, written and phone communication skills
• Experience in training and coaching less experienced staff
• Ability to adapt to dynamic environment and make independent decisions
• Ability to handle difficult conversations professionally
• Ability to work Monday - Friday, 7:30 PM – 5:30 AM

Responsibilities

• Promote a positive team environment and share best practices
• Assist in development of programs and process improvements to enhance customer service
• Oversee team and individual performance standards and service levels
• Develop, coach, and provide feedback to employees on quality, reliability, accountability, and productivity
• Oversee day-to-day operations of a pharmacy operations team and direct workflow and project assignments

Skills

Team leadership

Operations management

Pharmacy operations

Customer service

Training & coaching

MS Office

Education

Bachelor's degree preferred

Pharmacy Technician License/Registration (preferred)

Tools

MS Office

Job description

As an Operations Supervisor, you will be responsible for day-to-day operations of a team of associates in Pharmacy Operations monitoring productivity and performance standards while planning and directing workflow and project assignments.

Here’s a little more on how you’ll make a difference

• Promote a positive team environment and ensure best practices are shared
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided
• Oversee team and individual performance standards and service standards are met
• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity

What You Need To Do The Job

• High School Diploma or equivalent is required; Bachelor’s Degree preferred
• Work experience managing teams in a distribution/fulfillment, or pharmacy dispensing setting
• Valid Pharmacy Technician License/Registration is a plus
• Demonstrated leadership skills and the ability to effectively develop and assist team members
• General PC knowledge; MS Office, Internet, email
• Excellent oral, written and phone communication skills
• Experience in training and coaching less experienced staff
• Advanced problem solving skillsThe ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment, make independent decisions
• Demonstrated ability to handle difficult conversations in a professional manner
• Ability to work Monday - Friday, 7:30 PM – 5:30 AM

Physical Requirements

• Stand for lengthy periods.
• Work may be in confined areas close to machinery.
• Work may be performed in an environment with varying levels of noise.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO and OT pay.
• 401K with company match
• Tuition reimbursement
• Fun, friendly and unique culture – bring your whole self to work every day!
• Growth and advancement potential
• This position may be eligible for shift differential and annual bonus.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance.

Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.

Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.