Operations Supervisor

MPW Industrial Services, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 90,000 - 120,000; Full time

Job summary

MPW Industrial Services, Inc. in Wilkes-Barre seeks an Operations Manager to lead daily plant operations with a focus on safety, quality, efficiency, and cost control.

You will provide hands-on leadership to operational teams, support customer and production needs, and partner with the Plant Manager to achieve performance goals. Responsibilities include supervising Team Leads and technicians, coaching staff, monitoring production against standards, using BI reports and dashboards to drive

Qualifications

• Customer focus and relationship-building skills to support satisfaction.
• Continuous improvement mindset to enhance processes and performance.
• Ability to lead teams and drive results in a dynamic environment.
• Strong leadership and collaboration across shifts and teams.
• Adaptability to changing conditions and emergency scenarios.

Responsibilities

• Lead daily plant operations to ensure safety, efficiency, quality, and cost control.
• Supervise Team Leads and technicians, providing clear direction and support.
• Train and develop employees to strengthen team performance and capabilities.
• Monitor production output against standards and KPIs.
• Use BI reports and dashboards to identify improvement opportunities.
• Schedule staff to meet customer and production needs and maintain coverage.
• Support payroll activities and maintain accurate documentation.
• Participate in recruiting, performance reviews, and disciplinary actions as required.
• Reinforce health, safety, environmental, and LMS requirements throughout operations.
• Coordinate customer project scheduling and resource allocation to meet demands.
• Partner with Plant Manager to achieve production, service, safety, quality and cost goals.
• Identify opportunities to improve workflows, tools, and operating results.
• Respond to emergencies and maintain 24/7 readiness where applicable.
• Maintain clear communication across all levels and foster a collaborative environment.
• Perform other duties as assigned to support plant and customer operations.

Skills

Customer focus

Relationship building

Continuous improvement

Team leadership

Adaptability

Tools

BI reports

Dashboards

Intelex

Phoenix

WMC

Job description

Job Description

We’re looking for a dependable Operations Manager to lead daily plant operations with a focus on safety, quality, efficiency, and cost control. This role provides hands‑on leadership to operational teams, supports customer and production needs, and partners with the Plant Manager to achieve performance goals.

What You’ll Bring

• Customer focus with the ability to build strong internal and external relationships, anticipate needs, and support customer satisfaction.
• Professionalism and integrity when representing MPW and interacting with employees, customers, and organizational leaders.
• A continuous improvement mindset focused on identifying practical ways to improve processes, tools, efficiency, and operational results.
• A results‑driven, team‑oriented approach with the initiative, resilience, accountability, and adaptability to lead through changing conditions.

What You’ll Do

• Manage daily plant operations to support safe, efficient, high‑quality, and cost‑effective performance.
• Supervise Team Leads, Water Technicians, and assigned shifts while providing clear direction and operational support.
• Train, onboard, coach, and develop employees to strengthen team performance and operational capabilities.
• Monitor production output and reinforce established operating, quality, and performance standards.
• Use BI reports, WMC, Dashboards, Intelex, Phoenix, and other available tools to monitor performance and identify improvement opportunities.
• Manage employee scheduling and staffing coverage to maintain appropriate resources for customer and production requirements.
• Support payroll activities and maintain accurate employee and operational documentation.
• Participate in recruiting, performance reviews, employee development, and disciplinary actions as required.
• Reinforce health, safety, environmental, and LMS requirements throughout daily operations.
• Support customer project scheduling and coordinate resources to meet changing operational demands.
• Partner with the Plant Manager to achieve production, customer service, safety, quality, and cost‑control objectives.
• Identify opportunities to improve workflows, processes, tools, and operating results.
• Adapt quickly to changing job conditions while maintaining safety, quality, and cost expectations.
• Exercise independent decision‑making authority within the established scope of responsibility.
• Respond to operational needs at various hours and days, including emergency situations requiring 24/7 availability.
• Maintain clear communication with employees, customers, and leadership across all organizational levels.
• Foster a respectful and collaborative work environment that supports teamwork and accountability.
• Perform other duties as assigned to support plant and customer operations.

What You’ll Need

• Valid driver’s license.
• Minimum of two years of mechanical experience; water purification experience is preferred.
• Proficiency with Microsoft Office Suite and the ability to work effectively with operational reporting and business intelligence tools.
• Strong verbal and written communication skills with the ability to communicate effectively across all organizational levels.
• Ability to work independently, make sound operational decisions, adapt to changing conditions, and respond as needed during various hours and days of the week due to the emergency‑response nature of the business.