Operations Supervisor

Jones Lang LaSalle Incorporated; United States; On-site; USD 85,000 - 97,000; Full time

Benefits offered by this job

401(k) plan with company matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an Operations Supervisor to lead control room and facilities operations, ensuring safety, compliance, and continuous improvement. This role collaborates with client engineers and stakeholders on upgrades and performance enhancements.

Location is onsite in Bradley, IL, with a 1st shift/morning schedule. The position emphasizes operational excellence, SOP evaluation, and effective team leadership in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Technical degree or related education preferred.
• Experience in control room or facilities operations.

Responsibilities

• Oversee control room operations, alarm response, escalation, and compliance.
• Lead operations team scheduling, onboarding, and performance evaluations.
• Coordinate with engineers, contractors, and hospital admin for upgrades and transitions.
• Monitor KPIs and implement corrective actions for safety and efficiency.
• Provide planning and coverage for leadership roles as needed.

Skills

Control room ops

Facilities operations

Leadership

SOP interpretation

Alarm management

Documentation & reporting

Microsoft Office

Education

High school diploma or equivalent

Technical degree preferred

Tools

CMMS

Building management systems

Facility management systems

Job description

Operations Supervisor – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Operations Supervisor provides direct oversight and leadership for control room and facility operations teams while ensuring operational excellence across assigned areas. This role is responsible for alarm escalation, operational compliance, SOP evaluation, operational rounds, and resolution of day-to-day operational challenges. The Operations Supervisor supports safe, efficient, and compliant facility operations while collaborating with client engineers and stakeholders to support system upgrades, operational improvements, and continuous performance enhancement.

What your day-to-day will look like:

Monitor and support control room operations, including alarm response, escalation protocols, and procedural compliance. Oversee operational rounds, monitoring activities, and operational documentation to ensure adherence to established standards. Evaluate and improve SOPs, work instructions, logbooks, and operational procedures to enhance efficiency and safety. Establish work schedules, assignments, onboarding activities, and training plans for operations team members. Conduct performance evaluations, manage employee development, and maintain confidential personnel records. Support client engineers during facility upgrades by providing operational coordination, system knowledge, and transition planning. Coordinate with supervisors, contractors, client personnel, and hospital administration to communicate operational status, performance updates, and improvement initiatives. Monitor KPIs, operational metrics, and compliance requirements while implementing corrective actions as needed. Identify opportunities for continuous improvement related to alarm management, operational efficiency, and system performance. Provide operational planning, resource coordination, field oversight, and vacation coverage for leadership roles as required.

Required Qualifications:

• High school diploma or equivalent required.
• Technical degree or related education preferred.
• Minimum experience in control room operations, facilities operations, or building systems supervision.
• Strong knowledge of operational procedures, alarm management, and facility compliance standards.
• Experience leading teams, coordinating schedules, and conducting employee performance evaluations.
• Ability to interpret SOPs, operational documentation, and technical procedures accurately.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with facility management systems, operational reporting tools, and Microsoft Office applications.
• Ability to work in a fast-paced operational environment while managing multiple priorities safely and effectively.

Preferred Qualifications:

• Experience supporting healthcare, hospital, or mission-critical facility environments.
• Familiarity with building automation systems, CMMS platforms, and control room technologies.
• Knowledge of local building codes, operational compliance requirements, and safety standards.
• Experience supporting facility upgrades, operational transitions, or capital improvement projects.
• Understanding of KPI tracking, operational analytics, and performance improvement initiatives.
• Ability to collaborate effectively with engineers, contractors, and cross-functional stakeholders.
• Previous experience participating in continuous improvement or operational excellence programs.

Location and Schedule:

Location: Onsite – Bradley, IL. Scheduled: 1st Shift/Morning Shift Monday Thru Friday. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation:

Expected compensation for this position: 85,000.00 – 97,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Benefits:

Personalized benefits that support personal well‑being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Equal Employment Opportunity / Diversity / Inclusion:

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Company Overview:

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.