Business Support, Facilities Support

Jones Lang LaSalle Incorporated; Lees (PA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay early access

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an Operations Specialist to monitor and manage building systems, ensuring safety and operational continuity. The role requires strong technical aptitude, attention to detail, and calm response to emergencies.

Responsibilities include BAS monitoring, incident communication, work order processing, and coordination of vendor activities with a client-focused approach.

Qualifications

• High school diploma or GED required; tech coursework in a related field preferred.
• Proficiency with Microsoft Word and Excel; knowledge of BAS software is a plus.
• Strong written and verbal communication, time management, and attention to detail.

Responsibilities

• Monitor and manage building alarms and BAS to ensure operational continuity and safety.
• Respond to incidents per protocols; troubleshoot equipment using BAS data and trend reports.
• Coordinate shutdown activities, process work orders, dispatch technicians, and ensure proper approvals.

Skills

BAS knowledge

Building systems

Incident response

Communication

Documentation

Team collaboration

Customer service

Emergency response

Problem solving

Education

High school diploma or GED

Tech coursework in related field

Tools

MS Excel

BAS software

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Specialist Position Overview

The Operations Specialist plays a critical role in monitoring and managing building systems to ensure operational continuity and safety. This position requires strong technical aptitude, attention to detail, and the ability to respond effectively to emergent situations in a fast-paced environment.

Key Responsibilities

• System Monitoring & Management: Monitor and manage critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems (BAS). Conduct proactive virtual tours of facility systems to verify proper operation and maintain working knowledge of BAS functionality.
• Incident Response & Communication: Track, escal… and communicate incidents with potential business disruption through established protocols and communication channels. Provide technical support to field operations by troubleshooting equipment using BAS data, evaluating trend reports, and performing system overrides when necessary.
• Operational Coordination: Support and coordinate building shutdown activities via BAS, ensuring timely notifications to stakeholders. Validate proper approvals for vendor work prior to commencement. Receive, generate, and process work orders in the designated system, dispatch technicians, and follow up as required.
• Documentation & Reporting: Prepare, maintain, and issue accurate shift reports that capture critical operational information and ensure seamless communication across teams.
• Team Collaboration & Environment: Foster a positive, collaborative team culture by maintaining open communication, supporting colleagues during high-pressure situations, and contributing to a healthy work environment where team members feel valued and empowered to succeed.
• Customer Service Excellence: Deliver exceptional service and maintain a client-focused approach in all interactions, ensuring stakeholder satisfaction and trust.
• Additional Duties: Perform other tasks as assigned to support operational objectives.

Minimum Requirements

• Education: High School diploma or GED equivalent required Degree or coursework in a technology-related field from an accredited institution (preferred)
• Technical Skills: Strong proficiency in computer applications, including Microsoft Word and Excel Understanding of technology, software applications, and computer systems Ability to analyze system operations, identify malfunctions, and take corrective action Experience with Building Automation Systems (BAS) (preferred) HVAC experience (preferred)
• Professional Competencies: Excellent written and verbal communication skills Strong time management, multi-tasking, and organizational skills with exceptional attention to detail Ability to produce accurate reports under client-defined deadlines Self-starter capable of thriving in a fast-paced, high-volume environment Strong customer service orientation and interpersonal skills Ability to remain calm and effective during stressful or emergency situations
• Availability: Sunday – Wednesday – 9:30PM ET – 8:00AM ET undefined undefined undefined
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• Location: On-site –Malvern, PA

Personalized Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.