Operations Supervisor

LAZ Parking; Tulsa (OK); On-site; USD 18,184 - 25,898; Full time

Job summary

LAZ Parking is seeking an Operations Supervisor to oversee valet and shuttle operations at Tulsa Airport. You will manage staff, ensure policy adherence, and maintain accurate shift-end reporting and revenue logs.

You will lead customer service efforts, coordinate communications, handle daily revenue reports, and support training. A high school diploma and parking industry experience are required; supervisory experience is preferred.

Qualifications

• Must communicate professionally and clearly with staff and customers.
• Must read and understand English in a fast-paced environment.
• Parking industry experience is required and valuable.

Responsibilities

• Ensure staff adheres to rules, policies and procedures.
• Supervise, mentor and train staff on daily activities.
• Log and inventory all valet customer vehicles accurately.
• Ensure all passengers are picked up and dropped off timely.
• Run daily revenue and garage data reports as requested by management.
• Provide premier customer service and resolve issues promptly.

Skills

Professional communication

English language fluency

Openness to feedback

Sense of urgency

Continuous improvement

Teambuilding

Education

High school diploma/GED

Supervisory experience preferred

Customer service experience

Parking industry experience

Tools

Parking revenue control system

Job description

Description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position:

The Operations Supervisor is responsible for all internal and external communications within the operation. They are also responsible for overseeing that valet and shuttle operations are closed out effectively and efficiently.

Job Details

Pay Rate: $16.00/hr

Location: Tulsa Airport

Job Type: Full-time

Principal Job Duties:

• Ensures staff adheres to rules of conduct, policies and procedures.
  
• Supervises, mentors, and trains staff on day-to-day activities.
  
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
  
• Ensures all passengers are picked up and dropped off.
  
• Ensures all valet customer vehicles are properly logged and inventory is completed.
  
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
  
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
  
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
  
• Ensure that shift end reports are accurate prior to sign-off.
  
• Ensure that change fund is accurate at end of shift.
  
• Assists with periodic training as needed.
  
• Ensure all ticket dispensers are filled as needed.
  
• Assists with staffing needs.
  
• Resolves customer service issues or questions as needed.
  
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  
• Accept daily transactions and debit payments and process credit cards.
  
• Basic computer skills in the parking revenue control system
  
• Other related duties as assigned.

Education:

• High school diploma or GED required.
  
• Supervisory experience is preferred but not required.
  
• Strong customer service experience.
  
• Parking industry experience is required.

Skills:

• Ability to communicate professionally and effectively.
  
• Ability to speak, read, and comprehend the English language.
  
• Must be open to feedback, differing opinions and other points of view.
  
• Demonstrates a sense of urgency and timeliness.
  
• Demonstrate the ability to seek improvement.
  
• Excellent teambuilding and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
  
• Ability to stand, walk and run for extended periods of time.
  
• Ability bend, stoop, squat and lift frequently throughout a shift.
  
• Willingness to work in the elements - heat, wind, snow, rain, etc.
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.