Operations Supervisor

Theuniversityunion; Traverse City (MI); On-site; USD 66,000 - 89,000; Full time

Benefits offered by this job

Health Insurance

Generous Paid Time Off

Pension plan through MERS (defined‑ben

Pre-tax retirement savings plan (457)

Flexible Spending Account (FSA)

Monthly cell phone stipends

Job summary

Bay Area Transportation Authority (BATA) is seeking an Operations Supervisor to lead daily transit operations, supervise Public Bus Operators, and ensure safe, reliable service in Northern Michigan.

The role emphasizes strong communication, problem-solving, and hands-on field support, with opportunities to contribute to performance and safety improvements across routes and incidents.

Qualifications

• High school diploma or equivalent required.
• Technical or college education preferred.
• Experience supervising employees and coaching is desirable.

Responsibilities

• Provide daily supervision and operational support for Public Bus Operators.
• Monitor radio communications, operator check-in/check-out, schedule adherence, and route performance.
• Provide road supervision and respond to accidents, incidents, passenger concerns, and service disruptions.
• Assist with first-level investigations into customer complaints and operational incidents.
• Support operator training, coaching, evaluations, and corrective action processes as needed.
• Prepare and submit timely reports related to work activities, operations, safety, and incidents.
• Assist with safety and security coordination involving federal, state, or local law enforcement personnel.
• Operate BATA vehicles and equipment as needed to support service coverage.
• Demonstrate proficiency in the operation of all electronics, communication equipment and systems as well as strong working knowledge of all vehicles in BATA’s fleet.
• Be available for on-call assistance in support of the operation.

Education

High School Diploma

Technical or College Education Preferred

Tools

MS Office

Job description

• Location 1340 W Hammond Rd,Traverse City, MI, 49686,United States
• Base Pay $65,963.00 - $89,050.00 / Year
• Job Category Transportation , Operations
• Employee Type FT Exempt
• Manage Others Yes

Contact information

• Name Chris Davis
• Phone [phone]

Description

Bay Area Transportation Authority (BATA) is looking for a professional, service-minded Operations Supervisor to help keep our daily transit operations running safely, smoothly, and reliably. This role is ideal for a strong communicator and steady problem-solver who enjoys leading people, supporting frontline teams, and making a visible impact in the community every day.

About the Role

Under the direction of the Operations Managers, the Operations Supervisor provides hands-on support for daily operations, supervises the Public Bus Operators, monitors service performance, responds to operational needs in the field, and helps ensure BATA continues delivering safe, dependable, customer-focused transportation.

What You’ll Do

• Provide daily supervision and operational support for Public Bus Operators.
• Monitor radio communications, operator check-in/check-out, schedule adherence, and route performance.
• Provide road supervision and respond to accidents, incidents, passenger concerns, and service disruptions.
• Assist with first-level investigations into customer complaints and operational incidents.
• Support operator training, coaching, evaluations, and corrective action processes as needed.
• Prepare and submit timely reports related to work activities, operations, safety, and incidents.
• Assist with safety and security coordination involving federal, state, or local law enforcement personnel.
• Operate BATA vehicles and equipment as needed to support service coverage.
• Demonstrate proficiency in the operation of all electronics, communication equipment and systems as well as strong working knowledge of all vehicles in BATA’s fleet.
• Be available for on-call assistance in support of the operation.

What We’re Looking For

• High school diploma or equivalent required; technical or college education preferred.
• Experience supervising employees, including coaching, training, corrective action, and evaluations.
• Valid Michigan driver’s license and the ability to obtain a Class B Commercial Driver’s License with passenger endorsement and air brakes within 30 days of hire.
• Excellent driving record and ability to safely operate vehicles and related equipment.
• Strong communication skills, sound judgment, and the ability to remain calm and professional under pressure.
• Comfort with computers, software, electronics, communication equipment, and learning new technology.
• Ability to work independently and as part of a team in a fast-paced, deadline-oriented environment.
• A neat, professional appearance and a commitment to excellent customer service.

What We Offer

Please see our website for more information on our benefits. Key benefits include:

• Health Insurance – includes medical, dental, vision and prescriptions
• Generous Paid Time Off
• Pension plan through MERS (defined benefit retirement plan)
• Pre-tax retirement savings plan (457)
• Flexible Spending Account (FSA)
• A positive, team-oriented work culture
• Short- and Long-Term Disability
• Paid Holidays
• Monthly cell phone stipends

Join a respected and forward-thinking public transit agency and help shape the future of mobility in Northern Michigan