Operations Supervisor

Metropolitan Government of Nashville and Davidson County; Tennessee; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Vacation days

Sick days

Paid holidays

Public safety benefits

Uniforms provided

Job summary

The Metropolitan Government of Nashville and Davidson County is seeking an Operations Supervisor to oversee day-to-day vehicle monitoring for passenger service, ensuring on-time performance and safety compliance while supervising a team of operators.

The role requires a Commercial Driver's License, willingness to work varied shifts, and the ability to handle emergencies, read schedules, and coordinate dispatch and AVL/CAD functions at Music City Central.

Qualifications

• Minimum Qualifications: schedule flexibility; emergency response ability; strong decision making; reading schedules/maps; cash handling; customer service; CDL-required; supervisory experience preferred.
• Preferred Experience: bus operator exposure; knowledge of routes, safety procedures, and labor contracts.

Responsibilities

• Monitors bus service to ensure adherence to schedules and safety regulations.
• Supervises the performance of bus operators.
• Performs dispatching functions for bus service.
• Functions of the AVL/CAD system.
• Investigates all bus accidents and prepares reports.
• Oversees daily operations of Music City Central facility.

Skills

Scheduling flexibility

Emergency response

Decision making under stress

Schedule reading

Cash handling

Customer service

Driving CDL vehicle

Team supervision

Troubleshooting

Communication skills

Detail oriented

Education

High school diploma or GED

Commercial Driver's License (CDL)

Supervisory experience

Bus operator experience

Tools

AVL/CAD system

Job description

Nashville, TN

Position Description

Operations Supervisor

This position is responsible for the day-to-day monitoring of vehicles in passenger service to ensure highest quality and reliability of the services for our customers, and adherence to schedules and established safety standards and procedures through appropriate supervision. Also responsible for directly supervising a team of operators.

Typical Duties

• Monitors bus service to ensure adherence to schedules and safety regulations
• Supervises the performance of bus operators
• Performs dispatching functions for bus service
• 4. Performs functions of the AVL/CAD system
• Investigates all bus accidents and prepares reports
• Supervises the daily operations of the Music City Central facility

Minimum Qualifications

• Ability to work any schedule, including evenings and weekends on a regular schedule, and work extra hours as needed
• Respond to emergency situations (such as reporting to work early/staying late due to bad weather)
• Maintains effective working relationship with all levels of employees
• Maintain confidentiality
• Ability to make clear decisions during stressful situations
• Read schedules, maps, route guides, detour sheets, etc. and interpret information
• Understand and carry out detailed written or verbal instructions
• Perform arithmetic calculations
• Receives and counts cash and accurately reports figures
• Trouble shooting
• Speak clearly and distinctly
• Work with little supervision
• Ability to drive company vehicle, follow traffic laws and obey safety rules
• Perform repetitive work
• Practice good customer service skills
• Meet required deadline

Preferred Experience, Knowledge, Skills, And Abilities

• Completion of high school or possession of a GED certificate.
• Must possess a valid Commercial Drivers License, either prior to assuming this position or within a timeframe set forth by management.
• Supervisory experience is desired.
• Bus operator experience helpful.
• Must acquire knowledge of all bus routes, fare structures, safety procedures, standard operating procedures and labor contract within timeframe set by Operations Management.

Davidson Transit Organization, Employment unit of WeGo Public Transit, is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that people with disabilities are provided with reasonable accommodation.

• Physical activity includes sitting, standing, lifting, reaching, walking, talking, writing, carrying, grasping, holding, clarity of vision, speaking, listening.
• Ability to bend, stoop, walk, kneel, stretch and lift 55 lbs. Climbing stairs and ladders.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Working in various weather conditions such as rain, cold climate, etc.

Davidson Transit Organization, Employment unit of WeGo Public Transit is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits

• Full-time, Civil Service positions -
• 10 Vacation Days per year (increasing after 5 years of service)
• 1 Sick Day per month
• 12 Paid Holidays per year
• Public Safety - Sworn and Civilian positions -
• 20 vacation days per year
• 3 Personal days per year
• 1 Sick Day per month
• 12 paid holidays per year
• Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
• Full-time, Non Civil Service positions - contact hiring department for benefits information
• Seasonal/Temporary positions - no benefits offered.