Operations Supervisor

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Davidson Transit Organization, Employment unit of WeGo Public Transit, is seeking an Operations Supervisor to oversee daily bus operations in Nashville. The role includes monitoring schedules, supervising operators, and performing dispatching tasks to maintain service reliability.

Responsibilities include AVL/CAD operations, accident investigations with reporting, and supervising the Music City Central facility operations, with flexibility for varied shifts and emergencies.

Qualifications

• Completion of high school or GED.
• Experience in supervision and bus operations is beneficial.
• Knowledge of routes, fare structures, safety procedures and labor contracts.

Responsibilities

• Monitors bus service to ensure adherence to schedules and safety regulations.
• Supervises the performance of bus operators.
• Performs dispatching functions for bus service.
• Performs functions of the AVL/CAD system.
• Investigates all bus accidents and prepares reports.
• Supervises the daily operations of the Music City Central facility.

Skills

Supervisory experience

Dispatching

AVL/CAD system

Customer service

Decision making under pressure

Reading schedules

Communication

Education

High school diploma or GED

Tools

AVL/CAD system

Job description

Operations Supervisor - Nashville, TN

This position is responsible for the day-to-day monitoring of vehicles in passenger service to ensure highest quality and reliability of the services for our customers, and adherence to schedules and established safety standards and procedures through appropriate supervision. Also responsible for directly supervising a team of operators.

• 1. Monitors bus service to ensure adherence to schedules and safety regulations
• 2. Supervises the performance of bus operators
• 3. Performs dispatching functions for bus service
• 4. Performs functions of the AVL/CAD system
• 5. Investigates all bus accidents and prepares reports
• 6. Supervises the daily operations of the Music City Central facility

• Ability to work any schedule, including evenings and weekends on a regular schedule, and work extra hours as needed
• Respond to emergency situations (such as reporting to work early/staying late due to bad weather)
• Maintains effective working relationship with all levels of employees
• Maintain confidentiality
• Ability to make clear decisions during stressful situations
• Read schedules, maps, route guides, detour sheets, etc. and interpret information
• Understand and carry out detailed written or verbal instructions
• Perform arithmetic calculations
• Receives and counts cash and accurately reports figures
• Trouble shooting
• Speak clearly and distinctly
• Work with little supervision
• Ability to drive company vehicle, follow traffic laws and obey safety rules
• Perform repetitive work
• Practice good customer service skills
• Meet required deadline

• Completion of high school or possession of a GED certificate.
• Must possess a valid Commercial Drivers License, either prior to assuming this position or within a timeframe set forth by management.
• Supervisory experience is desired.
• Bus operator experience helpful.
• Must acquire knowledge of all bus routes, fare structures, safety procedures, standard operating procedures and labor contract within timeframe set by Operations Management.

Davidson Transit Organization, Employment unit of WeGo Public Transit, is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that people with disabilities are provided with reasonable accommodation.

• Physical activity includes sitting, standing, lifting, reaching, walking, talking, writing, carrying, grasping, holding, clarity of vision, speaking, listening.
• Ability to bend, stoop, walk, kneel, stretch and lift 55 lbs. Climbing stairs and ladders.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Working in various weather conditions such as rain, cold climate, etc.

Davidson Transit Organization, Employment unit of WeGo Public Transit is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.