Operations Supervisor

CVS Health; United States; On-site; USD 28,103 - 40,501; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

The Operations Supervisor at CVS Health in the United States plays a vital role in supporting store management and driving high performance while ensuring excellent customer service. This position requires leading the store in the absence of a manager, supervising crew activities, and maintaining operational effectiveness.

Ideal candidates will possess strong communication and analytical skills, and the ability to work a flexible schedule that includes various shifts. The expected pay range is between $20.40 and $29.40 per hour, and a comprehensive benefits package is offered.

Qualifications

• Strong analytical and deductive reasoning abilities are required.
• Advanced communication skills and ability to supervise are essential.
• Flexibility to work various hours including early morning and weekends is necessary.

Responsibilities

• Support store management in execution and performance.
• Lead the store in the absence of management.
• Assist customers with inquiries and complaints.
• Promote a positive shopping experience and customer service culture.
• Supervise and assign tasks to crew members.

Skills

Deductive reasoning

Analytical skills

Communication skills

Supervision skills

Ability to work flexible schedule

Education

High School diploma or equivalent

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Work effectively with store management and store crews

• Supervise the store’s crew through assigning, directing and following up of all activities

• Effectively communicate information both to and from store management and crews

• Assist customers with their questions, problems and complaints

• Promote CVS customer service culture. (Greet, offer help, and thank)

• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

• Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

• Stock shelves

• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise

• Support the planning, execute the display and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

30

Time Type

Full time

Pay Range

The typical pay range for this role is:

$20.40 - $29.40

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.