Operations Supervisor

CVS Health; Hooksett (NH); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Job summary

CVS Health is seeking an Operations Supervisor to lead store execution and performance in coordination with the CVS Store Management team. You will drive customer service excellence, supervise staff in the absence of a manager, and ensure opening/closing procedures are completed accurately.

The role requires flexibility for early mornings, overnights, and weekends, with a base hourly pay range and full-time benefits.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Manage and supervise store crew, directing activities and ensuring execution.
• Coordinate with store management and crews to communicate information effectively.
• Assist customers with questions, problems and complaints, promoting CVS customer service culture.
• Provide coaching and feedback to colleagues using myImpact and myCustomer processes.
• Maintain customer/patient confidentiality and ensure a positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Advanced communication

Supervision

Customer service

Flexibility

Education

High School diploma or equivalent

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching (myImpact coaching; myCustomer feedback; personal observations)
• Maintain customer/patient confidentiality
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Support the planning, execution, displays, signing and inventory of weekly, promotional and seasonal merchandise
• Support the planning, execution, display and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $16.50 - $24.00 (base hourly rate or base annual full-time salary)

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 09/16/2026.