Operations Supervisor

RXO Inc.; Southfield (MI); Presencial; USD 60.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, and vision plans

401(k) with company match

Pre-tax accounts

Disability insurance

Life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off

Resumo da vaga

RXO Inc. in Southfield, MI is seeking an Operations Supervisor to oversee daily operations and supplier performance within Managed Transportation.

You will ensure transportation, communication, and customer service issues are resolved to meet customer expectations, while driving Lean process improvements across the operation. The role focuses on scheduling, tracking, and resolving in-transit concerns, with emphasis on leadership, cross-functional collaboration, and data-driven decision making.

Qualificações

• 2 years of experience in transportation or logistics.
• Bachelor’s degree in a related field preferred.
• Experience with a Transportation Management System (TMS) such as Oracle Transportation Management.
• Proven ability to lead and collaborate across teams.
• Experience with process improvement initiatives.

Responsabilidades

• Review freight for linehauls and routes to maintain low costs.
• Support scheduling, tracking updates, and issue resolution.
• Investigate and resolve internal issues impacting performance and client satisfaction.
• Lead Lean initiatives to reduce costs and improve efficiency.
• Schedule daily workload based on customer input.
• Monitor disputes and carrier performance metrics.

Conhecimentos

Leadership

Communication

Cross-functional collaboration

Formação

Bachelor’s degree

Ferramentas

Oracle Transportation Management

Descrição da vaga

## Operations SupervisorApply: Southfield, Michigan: Full time: Posted Today: JR104941**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Operations Supervisor in Managed Transportation at RXO, you’ll be responsible for overseeing daily operations and supplier performance. You’ll also ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer's expectations.**What your day-to-day will look like:*** Review all available freight for linehauls and routes to ensure the lowest cost options are maintained within available transportation options* Support specialist who are responsible for scheduling shipments, updating tracking information and resolving any in transit concerns* Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers or clients* Practice continuous improvement by reviewing procedures and work habits and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels* Schedule daily workload based on input from customer* Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance* Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance* Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management**At a minimum, you’ll need:*** 2 years of experience in transportation or logistics**It’d be great if you also have:*** Bachelor’s degree in a related field* Experience working with a Transportation Management Systems (TMS), preferably Oracle Transportation Management* Experience with process improvement initiatives* Solid leadership and collaboration skills with the ability to effectively supervise, coach and influence employees* A willingness to work cross-functionally on multiple accounts* Excellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audience**Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Comprehensive medical, dental, and vision plans* 401(k) retirement plan with up to 5% company match* Pre-tax accounts to help streamline eligible expenses* Company-paid disability and life insurance* Employee Assistance Program (EAP)* Career and Leadership Development Programs* Paid time off, company holidays, and volunteer days**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.