Operations Supervisor

Final Mile; Romeoville (IL); On-site; USD 59,000 - 69,000; Full time

Job summary

Final Mile is seeking a Supervisor to assist the Manager in warehouse and customer service operations. The role plans, directs and motivates staff, ensuring safe work practices, productivity, and accurate handling of shipments.

You will manage training, performance, and adherence to work instructions across a 60,000 sq ft facility to meet client service levels. Key responsibilities include supervising loading/unloading, ensuring compliance with laws and company policies, and maintaining

Qualifications

• Four years of distribution supervisory/management experience leading 10+ staff.
• Experience with WMS, metric-driven operations, labor and resource management.
• College degree not required.
• Ability to follow procedures and instructions; motivate and create teams.

Responsibilities

• Plan, direct, train and implement warehouse and customer service staff to meet productivity goals.
• Supervise loading/unloading and handling for customers.
• Ensure adherence to bills of lading and work instructions.
• Maintain OSHA compliance and safety standards.
• Develop productive team through hiring, training, motivating and counseling.
• Use performance evaluations to inform promotions and wage changes.
• Ensure equipment is maintained and safety equipment is used.
• Maintain a food-grade facility and ensure facility security and product integrity.
• Oversee customer service to ensure 100% shipment and receipt satisfaction.
• Maintain inventory accuracy across product and location.

Skills

Supervisory experience

Team leadership

Labor management

Resource management

Communication skills

Forklift certification

Procedural compliance

Math calculations

Education

No college degree required

Tools

WMS software

Job description

The Supervisor is to assist the Manager in the overall performance of the warehouse and customer service operations. The Supervisor plans, organizes, help staff, directs, and controls the warehouse and customer service activities. The selection, training, and motivation of the workforce are key responsibilities. The Supervisor is accountable for achieving company objectives in regard to safe workplace, properly trained work force, labor cost efficiency, employee productivity, customer service, efficient storage, accuracy.

Essential Job Function

• Plan, direct, train and implement warehouse and customer service employees to meet productivity and service goals for each customer.
• Supervises and coordinates activities of workers engaged in loading and unloading products from trucks and or performing any handling or value added function for our customer.
• Make sure that every employee follows the work instructions of the bill of lading, receiver or any specific work instructions
• Operate in compliance with federal, state, and local statutes, OSHA requirements and Federal Labor law and requirements.
• Develop and maintain a productive work team by hiring, training, motivating, apply sound communication, directing the work force in the most efficient way, praising, counseling, and discipline employees.
• Utilize the performance evaluation system for recommending promotions, wage increases, and terminations. Must have a productivity program in place and track all important job characteristics, which will allow the Supervisor to be able to evaluate employees properly.
• Must make sure that all equipment is in good working condition, properly maintained and all safety equipment is being used. Must have proper documentation and employee involvement to achieve this properly.
• Make sure that all employees are trained properly on the equipment and they are operating it correctly.
• Must make sure that the building is being maintained properly and is kept as a food grade facility.
• The security of the facility and integrity of customer products is mandatory.
• Supervise customer service associates to assure the office and warehouse are working in unison to provide 100 percent customer satisfaction for all shipments and receipts.
• Inventory accuracy must be maintained by product and location.
• All Customer accounts must be given proper priority levels that allows for required level of operations, administrative support, appropriate contacts and response to special requests.
• Maintains High Integrity – honors commitments and the Values of TAGG Logistics.
• Regular attendance and timeliness is an essential function of the job. • Any other duties and responsibilities as assigned.

Minimum Qualifications

• Four years distribution supervisory/management experience leading a staff of 10+ employees in operations of at least 60,000 sq. ft.
• Experience with WMS, metric-driven operations, labor and resource management.
• College degree not required.
• Ability to follow procedures and instructions.
• Be able to listen to employee’s needs and concerns and be able to motivate and create teams.
• Ability to read, write and communicate effectively.
• Ability to perform calculations involving adding, counting, subtracting, division and multiplication.
• Pass written and obstacle course for fork truck certification.

Physical & Work Environment Demands

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee will be required to manually lift and stack products that ranges from 5 pounds to 75 pounds. Must be capable of sitting, standing, bending, climbing, lifting, or walking for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The work element will be hot in the summer and cold in the winter - this position is not in a controlled environment. Must be able to work additional hours and up to seven days a week, as needed.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Salary: $59,300 - $69,150/year base salary

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

BenefitsWe offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

Same Posting Description for Internal and External Candidates