Operations Supervisor

CEVA Logistics; Ridgefield (NJ); On-site; USD 65,000 - 85,000; Full time

Job summary

CEVA Logistics in Ridgefield, New Jersey, seeks an Operations Supervisor to lead daily departmental activities, ensure accurate shipment processing, and uphold compliance with federal and international import/export regulations. The role emphasizes leading teams, solving operational challenges, and thriving in a fast-paced logistics environment.

You will supervise staff, monitor performance, review documentation, and collaborate with the Operations Manager on process improvements and after-hours

Qualifications

• High School Diploma or GED required.
• 4+ years of related logistics, transportation, import/export, customs, or similar experience.
• 1+ year of supervisory or team leadership experience.
• Bachelor’s degree in International Business, Logistics, Supply Chain Management, Transportation, Finance, or a related field preferred, or an equivalent combination of education and experience.
• Strong understanding of shipping documentation and import/export processes.
• Intermediate proficiency with Microsoft Office and web-based/job-specific applications.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to analyze operational challenges, develop solutions, and effectively communicate recommendations.
• Ability to interpret governmental regulations, technical procedures, professional documentation, and business requirements.
• Strong written communication skills, including reports, business correspondence, and procedures.

Responsibilities

• Lead and supervise daily departmental operations, including workload allocation, employee development, training, and performance management.
• Deliver excellent service to internal and external customers.
• Monitor team performance, productivity, and operational service standards.
• Review invoices, bills of lading, shipping statements, and other documentation for accuracy and compliance.
• Support the processing of duties, tariffs, price conversions, weights, and volumes for imported and exported merchandise.
• Work with customs officials as needed to facilitate the release of incoming freight and resolve shipment delays.
• Monitor and maintain customs clearance policies, procedures, and service standards.
• Conduct regular audits of shipment documentation and identify opportunities to improve client import/export processes.
• Partner with the Operations Manager to communicate progress, resolve operational concerns, and implement solutions.
• Lead or participate in departmental projects and continuous improvement initiatives.
• Maintain flexibility for occasional after-hours support and on-call rotation.

Skills

Leadership

Communication

Organization

Problem-solving

Education

Bachelor's degree in International Business, Logistics, Supply Chain Management, Transportation, Finance, or related field

Tools

Microsoft Office

Job description

Your Role

Are you a strong people leader with experience in logistics, transportation, or import/export operations?

We’re looking for an Operations Supervisor to lead daily departmental activities while ensuring excellent customer service, accurate shipment processing, and compliance with federal and international import/export regulations.

This role is ideal for someone who enjoys leading teams, solving operational challenges, and working in a fast-paced logistics environment.

What You’ll Do

• Lead and supervise daily departmental operations, including workload allocation, employee development, training, and performance management.
• Deliver excellent service to internal and external customers.
• Monitor team performance, productivity, and operational service standards.
• Review invoices, bills of lading, shipping statements, and other documentation for accuracy and compliance.
• Support the processing of duties, tariffs, price conversions, weights, and volumes for imported and exported merchandise.
• Work with customs officials as needed to facilitate the release of incoming freight and resolve shipment delays.
• Monitor and maintain customs clearance policies, procedures, and service standards.
• Conduct regular audits of shipment documentation and identify opportunities to improve client import/export processes.
• Partner with the Operations Manager to communicate progress, resolve operational concerns, and implement solutions.
• Lead or participate in departmental projects and continuous improvement initiatives.
• Maintain flexibility for occasional after-hours support and on-call rotation.

What We’re Looking For

• High School Diploma or GED required.
• 4+ years of related logistics, transportation, import/export, customs, or similar experience.
• 1+ year of supervisory or team leadership experience.
• Bachelor’s degree in International Business, Logistics, Supply Chain Management, Transportation, Finance, or a related field preferred, or an equivalent combination of education and experience.
• Strong understanding of shipping documentation and import/export processes.
• Intermediate proficiency with Microsoft Office and web-based/job-specific applications.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to analyze operational challenges, develop solutions, and effectively communicate recommendations.
• Ability to interpret governmental regulations, technical procedures, professional documentation, and business requirements.
• Strong written communication skills, including reports, business correspondence, and procedures.